Thales

6 days ago

Customer Advocacy Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Build, manage, and scale a global customer advocacy program that elevates customer voices across the cybersecurity landscape. Own day-to-day program operations, align themes with product business line leaders, and partner with sales, customer success, and regional marketing to source advocacy candidates. Lead customer interviews and collaborate on turning stories into case studies, video, web, and social assets, while tracking impact, participation, and delivering quarterly advocacy reporting.

Location: Florida, Ohio, Oklahoma, Arizona, Washington, Colorado, Virginia, North Carolina

Workplace: Remote

Employment Type: Full time

Job Function: Marketing & Growth

Key Responsibilities

•Manage day-to-day operations of the global customer advocacy program, including strategy, coordination, and execution.
•Align customer story themes and focus areas with product business line leaders.
•Partner with sales, customer success managers, and regional marketing to identify advocacy candidates.
•Conduct customer interviews and collaborate with product marketing to create case studies and customer-facing assets (video, web, social media).
•Track advocacy activity, measure impact, grow participation, and produce quarterly advocacy reports and other customer-facing content.

Pay and Benefits

Salary: USD 89,747 - 161,183 annually

Perks:Health InsuranceDentalVisionPaid LeaveRetirement Savings

Key Requirements

•Bachelor’s degree in Business or Marketing (or related field) or equivalent work experience.
•5-8 years of experience in customer marketing, advocacy, or reference programs, with cybersecurity experience preferred.
•Strong written and verbal communication to translate customer stories into high-impact marketing assets.
•Proven ability to build rapport and collaborate with internal teams (product marketing, sales, customer success, regional marketing) and customers.
•Experience using Salesforce and Allego, plus a reference tracking tool.

Experience:Customer marketingCustomer advocacyReference programsCybersecurity

Education:Bachelor's

Skills:Written communicationVerbal communicationCross collaborationRapport buildingMultitaskingDetail orientedOrganizedAbility to prioritizeSense of urgency

Tech Stack:SalesforceAllegoSFDC

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

6 days ago

Customer Advocacy Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Florida, Ohio, Oklahoma, Arizona, Washington, Colorado, Virginia, North Carolina

Workplace: Remote

Employment Type: Full time

Job Function: Marketing & Growth

Key Responsibilities

•Manage day-to-day operations of the global customer advocacy program, including strategy, coordination, and execution.
•Align customer story themes and focus areas with product business line leaders.
•Partner with sales, customer success managers, and regional marketing to identify advocacy candidates.
•Conduct customer interviews and collaborate with product marketing to create case studies and customer-facing assets (video, web, social media).
•Track advocacy activity, measure impact, grow participation, and produce quarterly advocacy reports and other customer-facing content.

Pay and Benefits

Salary: USD 89,747 - 161,183 annually

Perks:Health InsuranceDentalVisionPaid LeaveRetirement Savings

Key Requirements

•Bachelor’s degree in Business or Marketing (or related field) or equivalent work experience.
•5-8 years of experience in customer marketing, advocacy, or reference programs, with cybersecurity experience preferred.
•Strong written and verbal communication to translate customer stories into high-impact marketing assets.
•Proven ability to build rapport and collaborate with internal teams (product marketing, sales, customer success, regional marketing) and customers.
•Experience using Salesforce and Allego, plus a reference tracking tool.

Experience:Customer marketingCustomer advocacyReference programsCybersecurity

Education:Bachelor's

Skills:Written communicationVerbal communicationCross collaborationRapport buildingMultitaskingDetail orientedOrganizedAbility to prioritizeSense of urgency

Tech Stack:SalesforceAllegoSFDC

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn