Allianz

2 weeks ago

Customer Assistance Coordinator - Home Assistance 6 month FTC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate Home Assistance services as part of a dedicated 24/7 team, handling customer calls and proactively arranging timely support. Monitor assistance tasks end to end, keep customers informed, and prioritize workload to deliver the best outcomes. Follow call guides and compliance processes, manage regulated complaints using FCA complaint guidelines, escalate issues promptly, and complete required training while maintaining a safe working area.

Location: United Kingdom

Workplace: Onsite

Employment Type: Contract · 6 months

Job Function: Executive & General Management

Key Responsibilities

•Handle incoming and outgoing customer calls, providing proactive solutions aligned with business partners’ expectations.
•Coordinate assistance tasks to ensure customers receive appropriate service in a timely and cost-effective way.
•Monitor tasks to deliver agreed-time services and keep customers fully informed of progress.
•Prioritise workload and use proactive outreach such as calling customers with updated arrival times or arranging follow-up appointments.
•Follow call guides and processes, manage regulated complaints under FCA complaint guidelines, and escalate failures or contentious cases to the appropriate manager.

Pay and Benefits

Perks:PensionHealth InsuranceLife AssuranceAnnual Leave

Key Requirements

•Experience in a customer service or contact centre environment, ideally within insurance, assistance, or related financial services.
•Strong, empathetic communication skills to handle customer calls professionally in stressful situations.
•Excellent organisational and prioritisation skills to manage multiple tasks in a fast-paced 24/7 environment.
•A proactive, solutions-focused mindset with ownership through to resolution.
•Ability to work flexibly, including weekends and bank holidays, on a rotating 24/7 shift pattern.

Experience:Customer serviceContact centreInsuranceAssistanceFinancial services

Skills:CommunicationEmpathyProblem-solvingOrganisational skillsCollaboration

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 weeks ago

Customer Assistance Coordinator - Home Assistance 6 month FTC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Contract · 6 months

Job Function: Executive & General Management

Key Responsibilities

•Handle incoming and outgoing customer calls, providing proactive solutions aligned with business partners’ expectations.
•Coordinate assistance tasks to ensure customers receive appropriate service in a timely and cost-effective way.
•Monitor tasks to deliver agreed-time services and keep customers fully informed of progress.
•Prioritise workload and use proactive outreach such as calling customers with updated arrival times or arranging follow-up appointments.
•Follow call guides and processes, manage regulated complaints under FCA complaint guidelines, and escalate failures or contentious cases to the appropriate manager.

Pay and Benefits

Perks:PensionHealth InsuranceLife AssuranceAnnual Leave

Key Requirements

•Experience in a customer service or contact centre environment, ideally within insurance, assistance, or related financial services.
•Strong, empathetic communication skills to handle customer calls professionally in stressful situations.
•Excellent organisational and prioritisation skills to manage multiple tasks in a fast-paced 24/7 environment.
•A proactive, solutions-focused mindset with ownership through to resolution.
•Ability to work flexibly, including weekends and bank holidays, on a rotating 24/7 shift pattern.

Experience:Customer serviceContact centreInsuranceAssistanceFinancial services

Skills:CommunicationEmpathyProblem-solvingOrganisational skillsCollaboration

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn