Lead Specialist Customer Experience

DSM
New Jersey
Workplace: OnsiteFull timeUSD 35 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer centricity","Self-sufficiency","Analytical thinking","Problem solving","Proactive attitude"]

Own end-to-end customer order management while delivering exceptional customer satisfaction. Support continuous improvement through day-to-day order activities, customer-centric relationship management, and adoption of digitalization processes and tools. Triage and resolve complex customer cases using support systems, and contribute to demand review and collaborative planning by gathering customer inputs and improving forecast ability across divisions.

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FursaFursa
DSM
DSM
2 days ago

Lead Specialist Customer Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end customer order management while delivering exceptional customer satisfaction. Support continuous improvement through day-to-day order activities, customer-centric relationship management, and adoption of digitalization processes and tools. Triage and resolve complex customer cases using support systems, and contribute to demand review and collaborative planning by gathering customer inputs and improving forecast ability across divisions.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Administer day-to-day customer order management activities and support continuous improvement initiatives.
  • •Maintain strong customer relationships with a proactive, customer-centric approach.
  • •Drive digitalization by adopting processes and tools and delivering continuous improvement.
  • •Use support systems/tools to research and resolve complex customer cases and issues.
  • •Participate in demand review (3-month scope) and collaborative planning to support customer input, priority lists, and improved forecast ability.

Pay and Benefits

Salary: USD 35 - 38 hourly
Perks:Health InsurancePaid LeaveRetirement SavingsRecognition ProgramsAnnual Incentive

Key Requirements

  • •Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • •3+ years of experience in supply chain or logistics and at least 1 year of customer service experience.
  • •Ability to interpret data from reports and dashboards.
  • •Proactive, positive attitude with analytical thinking and problem-solving skills.
  • •Knowledge of MS Office, SAP, and Customer Relationship Management (CRM).
Experience:3+ yearsSupply chainLogisticsCustomer service
Education:Bachelor's
Skills:Customer centricitySelf-sufficiencyAnalytical thinkingProblem solvingProactive attitude
Tech Stack:MS OfficeSAPCRM

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn