SAP NS2 Support Engineer (EC & EC Payroll)

SAP
United States
Workplace: HybridFull timeUSD 91,900 - 199,000 annuallyFunction: Product ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Root cause analysis","Debugging","Customer satisfaction","Continuous learning","Coaching and mentoring"]

Provide core and proactive support for SuccessFactors, including Employee Central and Employee Central Payroll (mobile), handling sensitive escalated incidents and working in weekend/24x7 coverage as required. Investigate complex issues through root-cause analysis, reproduce problems, and collaborate with development when needed. Create and maintain knowledge assets, perform internal testing to prevent issues, participate in innovation projects, and continuously build technical and functional expertise, including certifications and coaching.

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FursaFursa
SAP
SAP
2 hours ago

SAP NS2 Support Engineer (EC & EC Payroll)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide core and proactive support for SuccessFactors, including Employee Central and Employee Central Payroll (mobile), handling sensitive escalated incidents and working in weekend/24x7 coverage as required. Investigate complex issues through root-cause analysis, reproduce problems, and collaborate with development when needed. Create and maintain knowledge assets, perform internal testing to prevent issues, participate in innovation projects, and continuously build technical and functional expertise, including certifications and coaching.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Handle sensitive escalated customer issues in real time and/or through incident solving to maintain high customer satisfaction.
  • •Resolve known errors using SAP Notes, Knowledge Base Articles, documentation, WIKI, and validation of customized entries or hardware parameters.
  • •Perform root cause analysis, reproduce customer issues, and coordinate with development teams to deliver final solutions when required.
  • •Own the incoming queue to fulfill customer SLAs and contractual KPIs by correctly escalating, transferring, and prioritizing incidents.
  • •Create and maintain knowledge documents, test internal systems to prevent future issues, and participate in innovation, war rooms, and continuous learning activities.
Travel: Low travel

Pay and Benefits

Salary: USD 91,900 - 199,000 annually

Key Requirements

  • •5-8+ years implementing, administering, and troubleshooting enterprise-level applications.
  • •Deep experience with SuccessFactors Employee Central and Employee Central Payroll, including mobile.
  • •Basic to advanced knowledge of business processes within a SuccessFactors area and debugging/tracing/verification of complex customizing.
  • •Basic to professional skills with a programming language such as ABAP, Java, or .NET.
  • •Experience supporting SuccessFactors Partner Solutions (e.g., BSI Tax Factory, SCP-CPI, Workforce Software) and integrations with SAP products like S/4HANA.
Experience:5-8 yearsEnterprise softwareSuccessFactorsCloudSAP ecosystem
Education:Bachelor's
Skills:Root cause analysisDebuggingCustomer satisfactionContinuous learningCoaching and mentoring
Languages:English
Tech Stack:SuccessFactorsEmployee CentralEmployee Central PayrollMobileABAPJava.NETBSI Tax FactorySCP-CPIWorkforce SoftwareS4 HANASAP NotesKnowledge Base ArticlesWIKIGuided AnswersTransportUpgradesCloud system operations

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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