Client Onboarding Specialist - Chile

WeTravel
Chile
Workplace: RemoteContractUSD 22,000 - 22,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Organization","Proactiveness","Independence","Project management","Cross-functional collaboration"]

Own the customer onboarding experience for new B2B accounts, helping them quickly get set up on the platform. You’ll migrate key content (reservations, pricing, photos, tour details), deliver personalized trainings, and collaborate with Sales, Account Management, Product, and customers to address pain points early. Manage multiple projects and stakeholders, lead each onboarding end-to-end, and support successful adoption through cross-functional coordination.

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FursaFursa
WeTravel
WeTravel
1 week ago

Client Onboarding Specialist - Chile

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the customer onboarding experience for new B2B accounts, helping them quickly get set up on the platform. You’ll migrate key content (reservations, pricing, photos, tour details), deliver personalized trainings, and collaborate with Sales, Account Management, Product, and customers to address pain points early. Manage multiple projects and stakeholders, lead each onboarding end-to-end, and support successful adoption through cross-functional coordination.
Location: Chile
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Sales to set up new customers for success and address onboarding needs end-to-end.
  • •Migrate important customer content to the platform, including reservation details, photos, pricing, and tour descriptions.
  • •Deliver personalized training so customers feel confident using the platform.
  • •Identify pain points and red flags early and resolve issues before they affect onboarding outcomes.
  • •Lead multiple onboarding projects at once, managing stakeholders and ensuring each project is completed successfully.
Travel: Low travel

Pay and Benefits

Salary: USD 22,000 annually
Perks:Paid LeaveParental LeaveVolunteer DaysRemote Work

Key Requirements

  • •Fluency in English; bonus for other languages.
  • •Strong project management skills to juggle multiple onboarding projects and stakeholders.
  • •Comfort with a customer-facing role and tasks requiring high attention to detail.
  • •Ability to work independently and proactively in a remote environment across time zones.
  • •Bonus: experience in travel tech or SMB-focused SaaS and/or onboarding, customer success, account management, or implementation roles.
Experience:Travel techSMB SaaS
Skills:OrganizationProactivenessIndependenceProject managementCross-functional collaboration
Languages:English
Tech Stack:HubSpotSlackConfluenceLoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn