Wyndham

10 hours ago

Specialist, Franchise Quality

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Ensure franchise hotel properties meet brand quality and service standards across an assigned region. Conduct on-site quality assurance evaluations, produce detailed QA reports within tight timelines, and guide property leadership with corrective action plans. Collaborate with Brand Operations and district leadership to execute regional quality improvement initiatives, provide training on QA processes and housekeeping best practices, and support ongoing compliance through on-site and virtual engagement.

Location: Dallas

Workplace: Remote

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Conduct on-site quality assurance evaluations of franchised hotel facilities, identifying and assessing guest-impacting deficiencies.
•Prepare and deliver detailed QA reports and communicate results to Brand Operations, franchisees, general managers, and ownership.
•Consult with property management to recommend cost-effective operational best practices to improve quality and customer experience.
•Define next steps for property leadership to address deficiencies and enhance property performance.
•Provide training and consultation on QA technology/procedures, brand standards, housekeeping best practices, preventive maintenance, and guest satisfaction; complete administrative tasks and participate in QA events.

Travel: Extensive travel

Pay and Benefits

Salary: USD 55,000 - 60,000 annually

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysLife InsuranceLong-term Disability

Key Requirements

•2 years of proven experience in QA, hospitality operations, or franchise management.
•Bachelor’s degree in hospitality management, Business Administration, or Hotel and Restaurant Management (preferred).
•Strong analytical and communication skills with the ability to work independently and with diverse teams.
•Flexibility to travel frequently and adapt to changing priorities.
•Proficiency with Microsoft Office Suite and Salesforce QA software programs; experience generating QA reports and delivering feedback.

Experience:HospitalityFranchise management

Education:Bachelor's in Hospitality management, Business Administration, or Hotel and Restaurant Management

Skills:Confident decision-makingExceptional communicationSelf-motivationIndependent workContinuous improvement mindset

Tech Stack:Microsoft Office SuiteExcelOutlookPowerPointWordInternet ExplorerWyndham CommunityMedalliaSalesforce

Company Brief

Wyndham

Global hospitality company operating a large portfolio of hotel brands and franchise properties worldwide, offering franchising, management, and distribution services to hoteliers and travelers across economy to upscale segments.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Parsippany, United States

Founded: 1981

Website LinkedIn

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Wyndham

10 hours ago

Specialist, Franchise Quality

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Remote

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Conduct on-site quality assurance evaluations of franchised hotel facilities, identifying and assessing guest-impacting deficiencies.
•Prepare and deliver detailed QA reports and communicate results to Brand Operations, franchisees, general managers, and ownership.
•Consult with property management to recommend cost-effective operational best practices to improve quality and customer experience.
•Define next steps for property leadership to address deficiencies and enhance property performance.
•Provide training and consultation on QA technology/procedures, brand standards, housekeeping best practices, preventive maintenance, and guest satisfaction; complete administrative tasks and participate in QA events.

Travel: Extensive travel

Pay and Benefits

Salary: USD 55,000 - 60,000 annually

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysLife InsuranceLong-term Disability

Key Requirements

•2 years of proven experience in QA, hospitality operations, or franchise management.
•Bachelor’s degree in hospitality management, Business Administration, or Hotel and Restaurant Management (preferred).
•Strong analytical and communication skills with the ability to work independently and with diverse teams.
•Flexibility to travel frequently and adapt to changing priorities.
•Proficiency with Microsoft Office Suite and Salesforce QA software programs; experience generating QA reports and delivering feedback.

Experience:HospitalityFranchise management

Education:Bachelor's in Hospitality management, Business Administration, or Hotel and Restaurant Management

Skills:Confident decision-makingExceptional communicationSelf-motivationIndependent workContinuous improvement mindset

Tech Stack:Microsoft Office SuiteExcelOutlookPowerPointWordInternet ExplorerWyndham CommunityMedalliaSalesforce

Company Brief

Wyndham

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Parsippany, United States

Founded: 1981

Website LinkedIn