Tenable

4 months ago

Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join Tenable’s Technical Support team to bridge product knowledge with customer needs, resolving complex vulnerability assessment and compliance issues in multi-layered environments. You’ll support Nessus and related Tenable products, troubleshoot with remote methods, analyze scans, and translate technical results into actionable guidance, all while collaborating with Sales, R&D, and Operations from a Mexico-based remote location.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Build relationships with cross-functional teams including Sales, Customer Advocacy, Research & Development, and Operations
•Troubleshoot, analyze, and address customer technical inquiries and ensure timely problem resolution
•Use remote troubleshooting techniques to diagnose and fix issues
•Analyze vulnerability scan results, system audits, and log events
•Recreate customer software issues in a lab environment for engineering assessment

Key Requirements

•2+ years of professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
•Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
•Fluency and ability to explain technical concepts in English and Spanish
•Must be located in Mexico
•Bachelor’s degree in a technical field or equivalent experience

Experience:2+ yearsCybersecurityIT support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer focusMultitaskingTime management

Languages:EnglishSpanish

Tech Stack:TCP/IPLinuxUnixMacOSWindowsNessusSplunkElasticSearchSQLVMwareDockerAWSAzureGPO

Company Brief

Tenable

Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbia, United States

Founded: 2002

Website LinkedIn

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Tenable

4 months ago

Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Build relationships with cross-functional teams including Sales, Customer Advocacy, Research & Development, and Operations
•Troubleshoot, analyze, and address customer technical inquiries and ensure timely problem resolution
•Use remote troubleshooting techniques to diagnose and fix issues
•Analyze vulnerability scan results, system audits, and log events
•Recreate customer software issues in a lab environment for engineering assessment

Key Requirements

•2+ years of professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
•Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
•Fluency and ability to explain technical concepts in English and Spanish
•Must be located in Mexico
•Bachelor’s degree in a technical field or equivalent experience

Experience:2+ yearsCybersecurityIT support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer focusMultitaskingTime management

Languages:EnglishSpanish

Tech Stack:TCP/IPLinuxUnixMacOSWindowsNessusSplunkElasticSearchSQLVMwareDockerAWSAzureGPO

Company Brief

Tenable

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbia, United States

Founded: 2002

Website LinkedIn