Silent Sentinel Support

Motorola Solutions
Krakow
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Time management","Customer communication","Independent work","Attention to detail"]

Support customers for Silent Sentinel and related Motorola Solutions products by troubleshooting hardware, software, and systems over phone, chat, and remote channels. Triage inbound calls, live chat, email, and case management, documenting technical details clearly and escalating when needed. Work with regional and global support teams to deliver a consistently excellent customer experience, while continuously learning new technologies and maintaining readiness for after-hours and weekend emergency support.

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Motorola Solutions
Motorola Solutions
2 hours ago

Silent Sentinel Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers for Silent Sentinel and related Motorola Solutions products by troubleshooting hardware, software, and systems over phone, chat, and remote channels. Triage inbound calls, live chat, email, and case management, documenting technical details clearly and escalating when needed. Work with regional and global support teams to deliver a consistently excellent customer experience, while continuously learning new technologies and maintaining readiness for after-hours and weekend emergency support.
Location: Krakow
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Maintain a strong understanding of Motorola Solutions software and products, primarily Silent Sentinel products.
  • •Troubleshoot Motorola Solutions hardware, software, and systems over the phone, chat, and remotely.
  • •Document software, hardware, and network details concisely in a case management system.
  • •Provide exceptional customer experience across calls, emails, chat, and customer escalations.
  • •Prioritize tasks across inbound calls, live chat, email requests, and repairs while collaborating with support teams and supporting after-hours/weekend emergencies.

Key Requirements

  • •Exceptional problem-solving and time-management skills.
  • •Able to provide timely updates and manage customer expectations.
  • •Fluency in English (read, write, and speak) to explain complex technical issues to customers.
  • •Technical troubleshooting capability, including installing, configuring, and troubleshooting various software and hardware.
  • •Working knowledge of video surveillance cameras and familiarity with ONVIF protocol or video streaming services is an asset.
Experience:2+ yearsVideo surveillanceAccess controlCloud softwareEnterprise hardware supportIT helpdesk
Education:Bachelor's
Skills:Problem-solvingTime managementCustomer communicationIndependent workAttention to detail
Certifications:CCNAMCSACompTIA A+
Languages:English
Tech Stack:Silent SentinelLinuxONVIFCRMVideo surveillance camerasVideo streaming services

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn