Senior Technical Support Engineer, Network

NVIDIA
Netherlands, Switzerland, Germany, Hungary, Sweden
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Pressure tolerance"]

Provide Tier 3 technical support for InfiniBand and Ethernet fabrics in demanding AI/HPC and storage data-center environments. Troubleshoot end-to-end InfiniBand subnet management and routing/congestion issues, and design and present complex solutions for customers, including project management of fabric installations. Own problem reporting, replication, and resolution, while collaborating with Engineering, Marketing, and Support and continuously improving internal support processes.

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FursaFursa
NVIDIA
NVIDIA
2 hours ago

Senior Technical Support Engineer, Network

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide Tier 3 technical support for InfiniBand and Ethernet fabrics in demanding AI/HPC and storage data-center environments. Troubleshoot end-to-end InfiniBand subnet management and routing/congestion issues, and design and present complex solutions for customers, including project management of fabric installations. Own problem reporting, replication, and resolution, while collaborating with Engineering, Marketing, and Support and continuously improving internal support processes.
Location: Netherlands, Switzerland, Germany, Hungary, Sweden
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver Tier 3 support for InfiniBand and Ethernet fabrics, installing and resolving complex technical issues in large AI/HPC and storage clusters.
  • •Troubleshoot end-to-end InfiniBand fabrics, including subnet management (UFM/OpenSM), routing topology, and congestion control.
  • •Develop and present comprehensive technical solutions to customer problems, including project management for complex fabric installations.
  • •Manage problem reporting, issue replication, and resolution outcomes for customer inquiries.
  • •Respond to customer technical questions and support site visits and conference calls, while improving internal support processes.

Key Requirements

  • •B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience.
  • •5+ years providing customer support for hardware and software products.
  • •Hands-on InfiniBand experience, or deep Ethernet/RDMA expertise with the motivation to ramp quickly on InfiniBand.
  • •Extensive knowledge of LAN switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing (OSPF, BGP, PIM), plus virtualization (EVPN, VXLAN).
  • •Linux experience and scripting, including automation with Ansible.
Experience:5+ yearsData centerAI/HPCStorage clustersNetworking
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingPressure tolerance
Languages:English
Tech Stack:InfiniBandEthernetUFMOpenSMFat-treeRDMA verbsIbdiagnetPerftestConnectXBlueFieldRDMARoCEGPUDirect RDMAAdaptive routingCongestion controlSTPMSTPMLAGVPCVRRP

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
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