Kerzer International

2 months ago

Front Office Duty Manager (Russian/German Speaker) (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead the front office operations for One&Only The Palm in Dubai, overseeing guest relations, service standards, and daily operations across all front-of-house areas. Manage a team, resolve guest inquiries, handle complaints, and drive upselling and efficiency while ensuring brand standards and exceptional guest experiences in a luxury 5-star setting.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee day-to-day front office operations and ensure the highest service standards across all front-of-house areas.
•Lead and coach the front desk team to deliver welcoming, efficient, guest-focused service and uphold brand standards.
•Manage guest inquiries, resolve complaints, and coordinate with other departments to ensure seamless guest experiences from arrival to departure.
•Drive upselling initiatives and contribute to daily operational reporting and handover processes.
•Maintain confidentiality and uphold safety and security policies while supporting sustainability and environmental initiatives.

Key Requirements

•1–2 years of experience in a 5-star hotel, resort, or upscale hospitality environment with strong front office operations knowledge.
•Strong English communication skills; fluency in Russian or German is mandatory.
•Proficiency with Opera system and guest service standards.
•Dynamic team player with excellent interpersonal and problem-solving skills.
•Ability to manage day-to-day operations and lead a team to deliver exceptional guest experiences.

Experience:1-2 yearsHospitalityLuxury hotels

Skills:CommunicationInterpersonalLeadershipProblem-solvingTeamwork

Languages:EnglishRussianGerman

Tech Stack:Opera

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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Kerzer International

2 months ago

Front Office Duty Manager (Russian/German Speaker) (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee day-to-day front office operations and ensure the highest service standards across all front-of-house areas.
•Lead and coach the front desk team to deliver welcoming, efficient, guest-focused service and uphold brand standards.
•Manage guest inquiries, resolve complaints, and coordinate with other departments to ensure seamless guest experiences from arrival to departure.
•Drive upselling initiatives and contribute to daily operational reporting and handover processes.
•Maintain confidentiality and uphold safety and security policies while supporting sustainability and environmental initiatives.

Key Requirements

•1–2 years of experience in a 5-star hotel, resort, or upscale hospitality environment with strong front office operations knowledge.
•Strong English communication skills; fluency in Russian or German is mandatory.
•Proficiency with Opera system and guest service standards.
•Dynamic team player with excellent interpersonal and problem-solving skills.
•Ability to manage day-to-day operations and lead a team to deliver exceptional guest experiences.

Experience:1-2 yearsHospitalityLuxury hotels

Skills:CommunicationInterpersonalLeadershipProblem-solvingTeamwork

Languages:EnglishRussianGerman

Tech Stack:Opera

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn