Duty Supervisor - Kinshasa, DR Congo

Etihad Aviation Group
Kinshasa
Workplace: OnsiteFull timeFunction: OtherExperience: 5-7 yearsSkills: ["Communication","Supervisory skills","Coordination","Decision-making","Safety and security focus"]

Plan, direct, and supervise airport operations on a shift basis, overseeing passenger and aircraft handling while ensuring compliance with arrival/departure checklists, policies, and regulatory requirements. Drive safety and security outcomes through hazard identification, monitoring, and reporting, coordinate operational disruption recovery with internal control teams, and manage emergency response, on-time performance, and customer service standards through KPIs.

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Etihad Aviation Group
Etihad Aviation Group
3 days ago

Duty Supervisor - Kinshasa, DR Congo

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on a shift basis, overseeing passenger and aircraft handling while ensuring compliance with arrival/departure checklists, policies, and regulatory requirements. Drive safety and security outcomes through hazard identification, monitoring, and reporting, coordinate operational disruption recovery with internal control teams, and manage emergency response, on-time performance, and customer service standards through KPIs.
Location: Kinshasa
Workplace: Onsite
Employment Type: Full time · Permanent
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling operations on a shift basis, ensuring adherence to arrival/departure checklists, brand requirements, company policies/procedures, and regulatory requirements.
  • •Manage safety and security outcomes on a shift basis through hazard identification, safety/compliance monitoring, and reporting.
  • •Ensure flight editing and special guest requirements are met, including assessment, planning, and coordination for VIP/MAAS, PRM, and special-category guests.
  • •Coordinate operational disruption recovery by liaising with Guest Control, Network Control, and SOC to reduce impact on guest service and operational integrity.
  • •Deliver emergency response and disruption planning, including station emergency response plan rehearsals and diversion/delay handling and business continuity plans.

Key Requirements

  • •Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience.
  • •Previous exposure to a highly pressured, multicultural environment in a supervisory role within a shift environment.
  • •Minimum 5-7 years' experience within service, hospitality, airline, or retail industry with knowledge of aviation/travel industry and/or airport policies.
  • •Mature personality with outstanding communication skills and supervisory skills, with a passion to deliver service.
  • •Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams/service providers on shift.
Experience:5-7 yearsAirlinesHospitalityServiceRetailTravel industryAirport operations
Skills:CommunicationSupervisory skillsCoordinationDecision-makingSafety and security focus
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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Glassdoor: 3.6
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