MariaDB

1 week ago

Enterprise Customer Success Manager - GridGain

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the long-term success, retention, and value of an enterprise customer portfolio using MariaDB and GridGain. Build trusted relationships as the primary escalation point of contact, guide onboarding and adoption, and run business reviews and success plans. Partner with Solution Engineers, Account Executives, and Professional Services to address customer experience issues, plan upgrades and migrations, and improve customer health, engagement, and net retention outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive long-term customer success by supporting onboarding, adoption, expansion, retention, and advocacy across the customer lifecycle.
•Act as the primary point of contact for escalations, proactively address customer experience issues, and coordinate technical resources as needed.
•Guide MariaDB and/or GridGain onboarding, consult on best practices, and help customers maximize performance and value.
•Collaborate with Solution Engineers and Professional Services on solution upgrades, topology changes, migrations, deployments, and maintenance.
•Measure and improve customer health, engagement, and value realization; run business reviews and coordinate with Account Executives to achieve net retention goals.

Pay and Benefits

Salary: USD 70,000 - 75,000 annually

Perks:Health InsuranceLife InsuranceDisability InsuranceLearning BudgetPaid LeavePaid Holidays401kParental Leave

Key Requirements

•2-4 years of experience in customer-facing roles within enterprise software.
•Preferred 1-2 years of technical experience in technical support roles within IT.
•Ability to develop and maintain C-Level relationships and deliver ROI analysis for a customer portfolio.
•Strong understanding of customer success principles and the customer lifecycle (onboarding, adoption, expansion, retention, advocacy).
•Strong technical understanding of MariaDB and GridGain, including the Apache Ignite ecosystem and enterprise high-throughput use cases.

Experience:2-4 years

Skills:Relationship buildingTime managementOrganizationInterpersonal skillsProblem identification

Tech Stack:MariaDBGridGainApache Ignite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

MariaDB

Provides an open-source relational database platform and enterprise-grade database solutions, offering MariaDB Server, MariaDB SkySQL (DBaaS), and tools for high-performance, scalable data management and analytics.

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series C

Headquarters: Helsinki, Finland

Founded: 2009

Website LinkedIn

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MariaDB

1 week ago

Enterprise Customer Success Manager - GridGain

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive long-term customer success by supporting onboarding, adoption, expansion, retention, and advocacy across the customer lifecycle.
•Act as the primary point of contact for escalations, proactively address customer experience issues, and coordinate technical resources as needed.
•Guide MariaDB and/or GridGain onboarding, consult on best practices, and help customers maximize performance and value.
•Collaborate with Solution Engineers and Professional Services on solution upgrades, topology changes, migrations, deployments, and maintenance.
•Measure and improve customer health, engagement, and value realization; run business reviews and coordinate with Account Executives to achieve net retention goals.

Pay and Benefits

Salary: USD 70,000 - 75,000 annually

Perks:Health InsuranceLife InsuranceDisability InsuranceLearning BudgetPaid LeavePaid Holidays401kParental Leave

Key Requirements

•2-4 years of experience in customer-facing roles within enterprise software.
•Preferred 1-2 years of technical experience in technical support roles within IT.
•Ability to develop and maintain C-Level relationships and deliver ROI analysis for a customer portfolio.
•Strong understanding of customer success principles and the customer lifecycle (onboarding, adoption, expansion, retention, advocacy).
•Strong technical understanding of MariaDB and GridGain, including the Apache Ignite ecosystem and enterprise high-throughput use cases.

Experience:2-4 years

Skills:Relationship buildingTime managementOrganizationInterpersonal skillsProblem identification

Tech Stack:MariaDBGridGainApache Ignite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

MariaDB

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series C

Headquarters: Helsinki, Finland

Founded: 2009

Website LinkedIn