3PL Account Manager - Spain

Delivery Hero
Barcelona
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Negotiation","Analytical mindset","Cross-functional collaboration","Proactive","Ownership"]

Own and grow a strategic portfolio of 3PL providers, aligning their plans with Glovo’s marketplace objectives. Use fleet KPI analysis to maximize volume and efficiency, improve partner profitability, and unblock operational issues with cross-functional teams. Drive adoption of Glovo tools, lead contract and SLA execution, and use insights from Strategy & Data to launch local experiments. Hybrid role in Barcelona with native Spanish and strong English.

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Delivery Hero
Delivery Hero
1 day ago

3PL Account Manager - Spain

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Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Own and grow a strategic portfolio of 3PL providers, aligning their plans with Glovo’s marketplace objectives. Use fleet KPI analysis to maximize volume and efficiency, improve partner profitability, and unblock operational issues with cross-functional teams. Drive adoption of Glovo tools, lead contract and SLA execution, and use insights from Strategy & Data to launch local experiments. Hybrid role in Barcelona with native Spanish and strong English.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own partner relationships as the main business partner for 3PL owners and run regular reviews aligned to Glovo objectives.
  • •Analyze fleet KPIs to maximize order volumes, fix operational bottlenecks, and improve partner profitability.
  • •Onboard and pitch new Glovo tech, features, and processes to optimize partners’ daily operations.
  • •Ensure contract execution and lead commercial renegotiations while guaranteeing high-quality SLAs.
  • •Work cross-functionally with Billing, Pricing, Legal, and Ops to quickly unblock complex issues and ensure a smooth partner experience.

Key Requirements

  • •2 years of experience in account management, operations, or consulting (ideally in delivery, e-commerce, or logistics).
  • •Strong commercial and negotiation skills to handle tough conversations with business owners.
  • •Analytical mindset to work with data and track KPIs to optimize margins and growth.
  • •Proactive, ownership-driven approach with comfort navigating ambiguity and structural changes.
  • •Native/Fluent Spanish and high working proficiency in English.
Experience:2+ yearsLogisticsE-commerceDeliveryConsulting
Skills:NegotiationAnalytical mindsetCross-functional collaborationProactiveOwnership
Languages:SpanishEnglish
Tech Stack:Google SheetsLooker

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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