Venue Support Specialist

Live Nation Entertainment
Australia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Flexibility","People management","Leadership","Communication","Customer focus"]

Support day-to-day operations of Ticketmaster venues and box offices in Sydney, coordinating between internal teams, venue staff, and venue/promoter clients. Own venue readiness (front-of-house logistics, signage, accessibility, customer service standards), box office operations, technology checks, and post-event reporting. Troubleshoot ticketing equipment/software, collaborate with IT on updates, lead onboarding and training, and supervise box office staff across a 7-day rotating roster including evenings, weekends, and public holidays.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
1 day ago

Venue Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support day-to-day operations of Ticketmaster venues and box offices in Sydney, coordinating between internal teams, venue staff, and venue/promoter clients. Own venue readiness (front-of-house logistics, signage, accessibility, customer service standards), box office operations, technology checks, and post-event reporting. Troubleshoot ticketing equipment/software, collaborate with IT on updates, lead onboarding and training, and supervise box office staff across a 7-day rotating roster including evenings, weekends, and public holidays.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Liaise with Client Managers and promoters to confirm event-specific details and manage ticketing/operational needs.
  • •Ensure venue readiness and front-of-house logistics, including signage, accessibility, and customer service standards.
  • •Oversee day-to-day box office operations, including supporting events/staff leave and conducting pre-event venue technology checks.
  • •Maintain and troubleshoot box office equipment and software; collaborate with IT/technical teams to resolve issues and implement updates.
  • •Lead onboarding and ongoing training for box office staff and support post-event reporting, wrap reports, and recommendations.

Key Requirements

  • •Flexibility to adapt to changing business needs across a fast-paced environment and handle higher-level complaints.
  • •Demonstrated people management and leadership to lead by example and support internal and external customer requirements.
  • •Strong computer literacy, including Microsoft Office and the ability to work with database management systems and Ticketmaster programs/reports.
  • •Experience coordinating venue and event operations through policies, procedures, and operational readiness (signage, accessibility, front-of-house logistics, and service standards).
  • •Strong communication skills (written and verbal) with effective listening to meet client requirements and deadlines.
Skills:FlexibilityPeople managementLeadershipCommunicationCustomer focus
Tech Stack:Microsoft OfficeTicketmasterTicketing terminalsScannersPrintersNetwork connectivity

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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