Customer Care Officer (Call center)

Majid Al Futtaim
Riyadh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem solving"]

Manage day-to-day customer care and service operations by handling customer queries, providing guidance, and resolving basic complaints. Support customers with exchanges and refunds when applicable, while following service guidelines and procedures to ensure consistent, high-quality interactions. Participate in professional development to build leadership and job-specific technical skills and apply Majid Al Futtaim Retail’s Human Capital and corporate policies and instructions.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
1 day ago

Customer Care Officer (Call center)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Manage day-to-day customer care and service operations by handling customer queries, providing guidance, and resolving basic complaints. Support customers with exchanges and refunds when applicable, while following service guidelines and procedures to ensure consistent, high-quality interactions. Participate in professional development to build leadership and job-specific technical skills and apply Majid Al Futtaim Retail’s Human Capital and corporate policies and instructions.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide guidance to customers when required.
  • •Attend to and resolve customer queries.
  • •Solve basic complaints.
  • •Assist with exchanges and refunds when applicable.
  • •Follow guidelines and procedures to ensure impeccable service.

Key Requirements

  • •Bachelor's degree in a related field.
  • •1 year of experience in call center.
  • •Strong communication and problem solving skills.
  • •Proficiency in English is a must.
Experience:Call center
Education:Bachelor's
Skills:CommunicationProblem solving
Languages:English

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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