Customer Support Analyst - German Speaker

Odoo
Belgium
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer orientation","Autonomous","Proactive","Analytical"]

Provide support to existing and potential customers using Odoo Business Apps by investigating requests from a ticketing system, live chat, and phone. Troubleshoot functional issues, escalate to Developers when needed, and collaborate with Business Analysts, Sales, and Developers to improve the customer experience. Engage proactive problem-solving, help maintain high-quality documentation, and contribute to side projects such as onboarding, recruiting, training, and knowledge sharing.

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FursaFursa
Odoo
Odoo
2 months ago

Customer Support Analyst - German Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide support to existing and potential customers using Odoo Business Apps by investigating requests from a ticketing system, live chat, and phone. Troubleshoot functional issues, escalate to Developers when needed, and collaborate with Business Analysts, Sales, and Developers to improve the customer experience. Engage proactive problem-solving, help maintain high-quality documentation, and contribute to side projects such as onboarding, recruiting, training, and knowledge sharing.
Location: Belgium
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Help customers with their use of Odoo Business Apps
  • •Troubleshoot and resolve functional issues through investigation and analysis
  • •Engage visitors and leads via live chat
  • •Ensure customer satisfaction through timely and effective support
  • •Contribute to product improvements and maintain high-quality documentation

Pay and Benefits

Perks:CarMeal VouchersHospital InsuranceEco-chequesHome WorkingTraining

Key Requirements

  • •Fluent in English and German
  • •Strong affinity with IT and business processes
  • •Customer-oriented with excellent communication skills
  • •Autonomous, proactive, quick to learn, solution-minded, and analytical
  • •Valid long-term work permit for Belgium
Skills:CommunicationCustomer orientationAutonomousProactiveAnalytical
Languages:EnglishGermanSpanishItalian
Tech Stack:Odoo Business AppsTicketing systemLive chatPhoneXMLPythonJavaScriptJS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn