Senior Solution Engineer, Compute Systems

NVIDIA
United States
Workplace: OnsiteFull timeUSD 168,000 - 322,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Organizational skills","Follow-up","Calm under pressure"]

Support NVIDIA Enterprise customers for NVIDIA Experience (NVEX) products including AI Enterprise, Omniverse, and vGPU. Triage customer issues, work with engineering teams using logs and reproduction details, and apply AI (including agentic AI) to build or update products and internal support tools. Drive cases from inception to resolution, document interactions to improve the knowledge base, and help maintain customer support process documentation. Occasionally support customers on weekends and holidays.

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FursaFursa
NVIDIA
NVIDIA
2 months ago

Senior Solution Engineer, Compute Systems

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support NVIDIA Enterprise customers for NVIDIA Experience (NVEX) products including AI Enterprise, Omniverse, and vGPU. Triage customer issues, work with engineering teams using logs and reproduction details, and apply AI (including agentic AI) to build or update products and internal support tools. Drive cases from inception to resolution, document interactions to improve the knowledge base, and help maintain customer support process documentation. Occasionally support customers on weekends and holidays.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
  • •Collaborate with engineering teams on customer issues by providing logs, reproduction details, and triage information.
  • •Apply AI to create/update products and support tools.
  • •Own and drive customer issues from inception to resolution.
  • •Document customer interactions and participate in creating, maintaining, and versioning support process documentation.

Pay and Benefits

Salary: USD 168,000 - 322,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Minimum BS in Computer Science, Electrical Engineering, or equivalent experience.
  • •At least 10 years of software engineering experience.
  • •AI/ML expertise.
  • •Professional-level communication skills for different technical audiences, staying calm in negative situations.
  • •Excellent follow-up and organizational skills with a passion for solving problems.
Experience:10+ years
Education:Bachelor's
Skills:Problem-solvingCommunicationOrganizational skillsFollow-upCalm under pressure
Tech Stack:AIAI/MLAgentic AICUDA

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
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