CONSULTANT

Atos
Mumbai, Bengaluru, Chennai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsSkills: ["Verbal and written communication","Work well under pressure","Teamwork","Analytical thinking","Stakeholder coordination"]

Provide Level 2/Level 3 operational support for Microsoft Windows 365 Cloud PC and Microsoft 365 environments. Manage Cloud PC provisioning, policies, user assignments, images, and licensing via Microsoft Entra ID, Intune, and the Microsoft 365 Admin Centre. Monitor health and performance, troubleshoot connectivity/identity/app access issues, and perform incident, problem, and change management. Automate administration and reporting with PowerShell, maintain runbooks/SOPs, and deliver service improvement plans.

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Atos
Atos
2 days ago

CONSULTANT

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Job Summary

Provide Level 2/Level 3 operational support for Microsoft Windows 365 Cloud PC and Microsoft 365 environments. Manage Cloud PC provisioning, policies, user assignments, images, and licensing via Microsoft Entra ID, Intune, and the Microsoft 365 Admin Centre. Monitor health and performance, troubleshoot connectivity/identity/app access issues, and perform incident, problem, and change management. Automate administration and reporting with PowerShell, maintain runbooks/SOPs, and deliver service improvement plans.
Location: Mumbai, Bengaluru, Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide Level 2/Level 3 operational support for Windows 365 Cloud PC and Microsoft 365 environments
  • •Deploy, configure, and manage Windows 365 Cloud PCs, including provisioning policies, network connections, and image configurations
  • •Manage Cloud PC user assignments, license allocation, and group-based access through Microsoft Entra ID
  • •Monitor health and performance, analyse logs/alerts, maintain operational dashboards, and perform RCA for recurring issues
  • •Troubleshoot provisioning and connectivity failures, identity/authentication and application access issues; support incident/problem/change management; develop automation and documentation (SOPs/runbooks)

Key Requirements

  • •5+ years of experience
  • •Provide Level 2/Level 3 operational support for Microsoft Windows 365 Cloud PC and Microsoft 365 environments
  • •Strong understanding of Windows 365 Cloud PC, Microsoft Intune, Microsoft Entra ID, Microsoft 365 Admin Centre, and Azure fundamentals
  • •Hands-on experience administering and supporting Cloud PC provisioning, lifecycle activities, and troubleshooting incidents
  • •Experience in incident, problem, and change management and ability to automate administration/reporting with PowerShell
Experience:5+ years
Skills:Verbal and written communicationWork well under pressureTeamworkAnalytical thinkingStakeholder coordination
Certifications:MD-102MS-102AZ-104AZ-140
Tech Stack:AVDWindows 365 Cloud PCMicrosoft 365Microsoft IntuneMicrosoft Entra IDMicrosoft 365 Admin CentreAzure fundamentalsCloud PC provisioning policiesEntra JoinHybrid Entra JoinMicrosoft Hosted NetworkAzure Network ConnectionRDP Short pathRDP MultipathWindows App clientDNSVPNExpressRouteAzure networkingFirewall

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn