Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for inbound phone and email enquiries from businesses, investors, and economic development organisations. Provide accurate information on U.S. investment climates, federal regulations, and available resources, and manage outbound follow-ups. Maintain precise CRM records, assess stakeholder needs, resolve or escalate complex queries, and continuously build knowledge of SelectUSA services to deliver a consistent, high-quality experience.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for inbound telephone and email enquiries from businesses, investors, and economic development organisations.
•Provide accurate and timely information regarding U.S. investment climates, federal regulations, and available resources.
•Manage outbound communication to follow up on enquiries and provide additional support.
•Maintain detailed and precise records of stakeholder interactions within the CRM system.
•Identify and assess enquirers’ needs, resolve issues, and escalate complex queries to the appropriate internal specialist or department.

Pay and Benefits

Salary: USD 25 - 45 hourly

Key Requirements

•Proven experience in a professional call centre, customer service, or client-facing role.
•Exceptional verbal and written communication skills with a professional telephone manner.
•Strong active listening skills and the ability to adapt and respond to different types of characters.
•Excellent organisational and time-management skills with a keen attention to detail.
•Proficiency in using CRM systems and the Microsoft Office Suite.

Experience:Call centreCustomer service

Education:High School

Skills:CommunicationActive listeningOrganizationTime managementProblem-solvingEmpathy

Tech Stack:CRM systemsMicrosoft Office Suite

Company Brief

Qureos

Website

Loading job details...

Preparing the role view and application actions.

Qureos

4 days ago

Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for inbound telephone and email enquiries from businesses, investors, and economic development organisations.
•Provide accurate and timely information regarding U.S. investment climates, federal regulations, and available resources.
•Manage outbound communication to follow up on enquiries and provide additional support.
•Maintain detailed and precise records of stakeholder interactions within the CRM system.
•Identify and assess enquirers’ needs, resolve issues, and escalate complex queries to the appropriate internal specialist or department.

Pay and Benefits

Salary: USD 25 - 45 hourly

Key Requirements

•Proven experience in a professional call centre, customer service, or client-facing role.
•Exceptional verbal and written communication skills with a professional telephone manner.
•Strong active listening skills and the ability to adapt and respond to different types of characters.
•Excellent organisational and time-management skills with a keen attention to detail.
•Proficiency in using CRM systems and the Microsoft Office Suite.

Experience:Call centreCustomer service

Education:High School

Skills:CommunicationActive listeningOrganizationTime managementProblem-solvingEmpathy

Tech Stack:CRM systemsMicrosoft Office Suite

Company Brief

Qureos

Website