Lead ServiceExperience Designer

NTT
Texas
Workplace: RemoteFull timeUSD 100,778 - 186,625 annuallyFunction: Design (Product/UX/UI/Visual)Education: bachelorsSkills: ["Stakeholder management","Systems thinking","Collaborative leadership","Mentorship","Business acumen"]

Lead strategic service design engagements for Fortune 500 clients, turning complex challenges into measurable customer and business outcomes. Create end-to-end service ecosystems with blueprints, journey maps, and transformation roadmaps spanning digital and physical touchpoints. Orchestrate cross-practice collaboration with visual and product design teams, mentor junior designers, and support business development through proposals and thought leadership across healthcare and government sectors.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

Lead ServiceExperience Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead strategic service design engagements for Fortune 500 clients, turning complex challenges into measurable customer and business outcomes. Create end-to-end service ecosystems with blueprints, journey maps, and transformation roadmaps spanning digital and physical touchpoints. Orchestrate cross-practice collaboration with visual and product design teams, mentor junior designers, and support business development through proposals and thought leadership across healthcare and government sectors.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Sr. Manager level

Key Responsibilities

  • •Own end-to-end service design engagements for Fortune 500 clients, aligning stakeholders and championing service design for transformation.
  • •Lead service design initiatives in high-growth sectors (including healthcare and government) and contribute to proposal responses for service design pursuits.
  • •Design end-to-end service ecosystems with service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency.
  • •Collaborate with visual and product design teams to orchestrate the complete design toolkit and ensure practice-wide cross-excellence.
  • •Mentor junior designers and expand client relationships through portfolio development, thought leadership, and strategic engagement.

Pay and Benefits

Salary: USD 100,778 - 186,625 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceLong-term Disability

Key Requirements

  • •7+ years leading service design projects in consulting, agency, or enterprise environments.
  • •Experience managing complex stakeholder relationships and delivering strategic recommendations adopted by executives.
  • •Experience with service design business acumen, financial analysis, and market dynamics.
  • •Command of service design toolsets including BMC/Lean Canvas, TAM/SAM/SOM, and service blueprinting.
  • •Experience using Agile, JTBD, Design Thinking, and Lean Startup, plus analytical tools (Excel, SQL, BI) and storytelling (PPT, Miro, Figma).
Experience:ConsultingAgencyEnterpriseHealthcareGovernment
Education:Bachelor's
Skills:Stakeholder managementSystems thinkingCollaborative leadershipMentorshipBusiness acumen
Tech Stack:BMCLean CanvasTAMSAMSOMService blueprintingAgileJTBDDesign ThinkingLean StartupExcelSQLBI toolsPowerPointPPTMiroFigma

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn