Onboarding Consultant

Appdirect
Toronto
Workplace: OnsiteFull timeCAD 70,000 - 89,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Collaboration","Problem-solving","Attention to detail","Stakeholder management"]

Coordinate and lead customer onboarding projects for PartnerStack, from kickoff to launch. Become a PartnerStack platform expert, continuously learn new features, and contribute product feedback. Train customers, document key decisions, and conduct discovery on partner experiences, goals, and pain points to deliver consultative recommendations. Collaborate cross-functionally to help partners launch effectively while managing stakeholder expectations in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Appdirect
Appdirect
1 day ago

Onboarding Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Coordinate and lead customer onboarding projects for PartnerStack, from kickoff to launch. Become a PartnerStack platform expert, continuously learn new features, and contribute product feedback. Train customers, document key decisions, and conduct discovery on partner experiences, goals, and pain points to deliver consultative recommendations. Collaborate cross-functionally to help partners launch effectively while managing stakeholder expectations in a fast-paced environment.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Become an expert on the PartnerStack platform and continuously learn new features to suggest improvements.
  • •Coordinate and guide customer onboarding projects from kickoff to launch, including work back schedules and serving as primary point of contact.
  • •Train customers on various aspects of the PartnerStack platform.
  • •Document key decisions to inform future platform decisions.
  • •Conduct discovery on partner experiences, goals, and pain points and make consultative recommendations while working cross-functionally to launch programs effectively.

Pay and Benefits

Salary: CAD 70,000 - 89,000 annually

Key Requirements

  • •Experience in customer experience, project coordination, implementations, or related roles.
  • •Strong ability to find new ways to improve processes and provide value to clients.
  • •Effective, succinct communication that conveys customer value clearly.
  • •Previous experience in partnerships space.
  • •Ability to self-start, learn quickly in a fast-paced environment, and manage competing priorities.
Experience:SaaSPartnershipsCustomer experience
Skills:CommunicationCollaborationProblem-solvingAttention to detailStakeholder management
Tech Stack:PartnerStackSaaS

Company Brief

Appdirect
Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn