Patient Care Coordinator-Zeeland, MI

Sonova
United States
Workplace: OnsiteFull timeUSD 17 - 20 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Professional communication","Relationship building","Customer service","Attention to detail","Team support"]

Coordinate patient care within the clinic by scheduling and confirming appointments, completing benefit checks and authorizations, and providing first-level support such as answering questions and processing payments. Work closely with Hearing Care Professionals to ensure patients receive quality service, including placing follow-up calls, maintaining patient files, and processing repairs under supervision. Manage day-to-day clinic tasks like inventory, order processing, and equipment upkeep.

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FursaFursa
Sonova
Sonova
1 day ago

Patient Care Coordinator-Zeeland, MI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate patient care within the clinic by scheduling and confirming appointments, completing benefit checks and authorizations, and providing first-level support such as answering questions and processing payments. Work closely with Hearing Care Professionals to ensure patients receive quality service, including placing follow-up calls, maintaining patient files, and processing repairs under supervision. Manage day-to-day clinic tasks like inventory, order processing, and equipment upkeep.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Schedule and confirm patient appointments and manage patient files and intake forms
  • •Verify insurance benefits and complete benefit checks and authorizations
  • •Provide first-level patient support, including greeting patients, answering questions, check-in/out, and collecting/process payments
  • •Place outbound calls to current and former patients for follow-up hearing tests and weekly evaluations
  • •Handle clinic operations such as ordering/monitoring inventory, processing patient orders, and maintaining equipment and the facility

Pay and Benefits

Salary: USD 17 - 20 hourly
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •Previous customer service experience required
  • •2+ years in a health care environment is preferred
  • •High School Diploma or equivalent
  • •Associates degree preferred
  • •Knowledge of HIPAA regulations and strong professional communication (verbal and written)
Experience:2+ yearsHealthcare
Education:High School
Skills:Professional communicationRelationship buildingCustomer serviceAttention to detailTeam support
Tech Stack:Microsoft OfficeOutlookEMR/EHRHireVue

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website