SpaceX

2 months ago

Technical Operations Engineer, Customer Success (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Technical Operations Engineer in SpaceX Starlink Customer Success role, driving user metrics, cross-functional problem solving across networks, UI/UX, billing, shipping, and more. You’ll fix processes, own feature launches and software automation projects, and apply data analytics to improve the customer experience and product strategy at a global scale.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Understand and drive core user metrics such as Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, and Customer Satisfaction Score.
•Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more).
•Provide feedback loops to prevent problems and improve processes.
•Fix, delete, automate, or create new processes for fixing structural and emerging issues.
•Serve as product manager/project owner for feature launches and software automation projects.

Key Requirements

•Bachelor’s degree in an engineering discipline.
•2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
•Willingness to dive deep into technical topics and data analytics.
•Experience in data analysis using Python and SQL, R, or similar languages.
•Strong communication and ability to work across business and technical disciplines.

Experience:2+ yearsSpaceTelecommunicationsTechnology

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkData analysisData analytics

Languages:English

Tech Stack:PythonSQLR

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

2 months ago

Technical Operations Engineer, Customer Success (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Understand and drive core user metrics such as Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, and Customer Satisfaction Score.
•Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more).
•Provide feedback loops to prevent problems and improve processes.
•Fix, delete, automate, or create new processes for fixing structural and emerging issues.
•Serve as product manager/project owner for feature launches and software automation projects.

Key Requirements

•Bachelor’s degree in an engineering discipline.
•2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
•Willingness to dive deep into technical topics and data analytics.
•Experience in data analysis using Python and SQL, R, or similar languages.
•Strong communication and ability to work across business and technical disciplines.

Experience:2+ yearsSpaceTelecommunicationsTechnology

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkData analysisData analytics

Languages:English

Tech Stack:PythonSQLR

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn