Customer Success Manager - Tableau

Salesforce
Mexico City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Consulting","Stakeholder management","Communication","Problem-solving"]

Own the customer experience for Signature Success Plan customers, ensuring all deliverables drive measurable return on investment. Align business and technical stakeholders, coordinate customer-facing Signature lifecycle activities, and drive Tableau feature adoption through enablement and best practices. Monitor usage and health signals, lead quarterly reviews, escalate complex technical questions, and provide trusted advisory to support renewals, expansions, and success.

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FursaFursa
Salesforce
Salesforce
2 hours ago

Customer Success Manager - Tableau

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own the customer experience for Signature Success Plan customers, ensuring all deliverables drive measurable return on investment. Align business and technical stakeholders, coordinate customer-facing Signature lifecycle activities, and drive Tableau feature adoption through enablement and best practices. Monitor usage and health signals, lead quarterly reviews, escalate complex technical questions, and provide trusted advisory to support renewals, expansions, and success.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as single point of customer accountability for Signature deliverables, customer experience, and renewal/expansion.
  • •Coordinate all Signature lifecycle deliverables and apply processes to ensure customer value is delivered.
  • •Drive Tableau feature adoption with business users and analysts, including enablement sessions on dashboard creation and data exploration.
  • •Track usage metrics, monitor customer health with AI-driven sentiment/intent analysis, and run quarterly reviews with tailored release recommendations.
  • •Act as primary point of contact for major incidents, escalate complex data modeling/server configuration questions, and advise executive stakeholders.

Key Requirements

  • •3-4 years of relevant industry experience in Customer Success, SaaS platform use, or related fields.
  • •Strong consulting skills including facilitating discussions, handling objections, and influencing C-level conversations.
  • •Ability to communicate clearly and translate technical concepts into business terms for diverse audiences.
  • •Working knowledge of Tableau Desktop, Tableau Cloud/Server, and Tableau Prep, plus dashboard design and visualization best practices.
  • •English proficiency is required for all candidates.
Experience:3-4 yearsSaaS
Skills:ConsultingStakeholder managementCommunicationProblem-solving
Certifications:Tableau Desktop Specialist certificationTableau Data Analyst certification
Languages:English
Tech Stack:Tableau DesktopTableau CloudTableau ServerTableau PrepSalesforceAI agents

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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