Payment Experience Associate I

Serve as the first point of contact for Flywire customers, guiding them through their payment process and resolving payment inquiries across phone, chat, email, and other channels. Build product and policy knowledge to provide accurate, personalized answers, proactively follow up on unresolved requests, and troubleshoot complex payer issues by collaborating with global teams and departments. Capture feedback on payment problems and payer trends and stay current with product updates and SOPs.