Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians, guiding customers through the service and repair process before, during, and after work is completed. Welcome customers, document concerns, create repair orders, and provide timely status updates. Recommend repairs, explain service details, review work for accuracy, and prepare invoices. Handle service payments and coordinate workflow while following CarMax EH&S requirements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers professionally and empathetically throughout the service experience
•Document customer concerns and create detailed repair orders with timely vehicle status updates
•Consult with customers on recommended repairs and explain service details clearly
•Review completed work for accuracy and prepare invoices for billing
•Process service payments, manage cash transactions, and coordinate workflow efficiently while following EH&S requirements

Pay and Benefits

Salary: USD 17.51 - 18.92 hourly

Perks:Paid Leave

Key Requirements

•Deliver outstanding customer service with strong interpersonal and communication skills
•Use effective telephone etiquette and active listening to support customers
•Accurately interpret and record information using intermediate computer skills
•Collaborate across departments in a fast-paced, high-energy environment
•Work varied shifts, including nights, weekends, and holidays

Skills:Customer serviceCommunicationEmpathyTelephone etiquetteActive listeningAttention to detailCollaborationAdaptability

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers professionally and empathetically throughout the service experience
•Document customer concerns and create detailed repair orders with timely vehicle status updates
•Consult with customers on recommended repairs and explain service details clearly
•Review completed work for accuracy and prepare invoices for billing
•Process service payments, manage cash transactions, and coordinate workflow efficiently while following EH&S requirements

Pay and Benefits

Salary: USD 17.51 - 18.92 hourly

Perks:Paid Leave

Key Requirements

•Deliver outstanding customer service with strong interpersonal and communication skills
•Use effective telephone etiquette and active listening to support customers
•Accurately interpret and record information using intermediate computer skills
•Collaborate across departments in a fast-paced, high-energy environment
•Work varied shifts, including nights, weekends, and holidays

Skills:Customer serviceCommunicationEmpathyTelephone etiquetteActive listeningAttention to detailCollaborationAdaptability

Company Brief

CarMax

Industry: Automotive

Website