Service Consultant

CarMax
United States
Workplace: OnsiteFull timeUSD 17.51 - 18.92 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Empathy","Telephone etiquette","Active listening","Attention to detail","Collaboration","Adaptability"]

Serve as the trusted link between customers and technicians, guiding customers through the service and repair process before, during, and after work is completed. Welcome customers, document concerns, create repair orders, and provide timely status updates. Recommend repairs, explain service details, review work for accuracy, and prepare invoices. Handle service payments and coordinate workflow while following CarMax EH&S requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 months ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the trusted link between customers and technicians, guiding customers through the service and repair process before, during, and after work is completed. Welcome customers, document concerns, create repair orders, and provide timely status updates. Recommend repairs, explain service details, review work for accuracy, and prepare invoices. Handle service payments and coordinate workflow while following CarMax EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically throughout the service experience
  • •Document customer concerns and create detailed repair orders with timely vehicle status updates
  • •Consult with customers on recommended repairs and explain service details clearly
  • •Review completed work for accuracy and prepare invoices for billing
  • •Process service payments, manage cash transactions, and coordinate workflow efficiently while following EH&S requirements

Pay and Benefits

Salary: USD 17.51 - 18.92 hourly
Perks:Paid Leave

Key Requirements

  • •Deliver outstanding customer service with strong interpersonal and communication skills
  • •Use effective telephone etiquette and active listening to support customers
  • •Accurately interpret and record information using intermediate computer skills
  • •Collaborate across departments in a fast-paced, high-energy environment
  • •Work varied shifts, including nights, weekends, and holidays
Skills:Customer serviceCommunicationEmpathyTelephone etiquetteActive listeningAttention to detailCollaborationAdaptability

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn