GEICO Customer Service Representative

GEICO
Tucson
Workplace: HybridFull timeUSD 38,405 - 47,997 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Problem-solving","Empathy","Detail-oriented","Multitasking","Adaptability","Prioritization"]

Provide customer reassurance and solutions for auto insurance policyholders by guiding them through coverage needs and policy changes, addressing billing inquiries, and offering recommendations. You’ll manage incoming calls and messages in a high-volume environment, resolve concerns to ensure a positive customer experience, and stay current on GEICO products to identify cross-selling opportunities. The role includes in-office training and a mostly on-site schedule with flexibility.

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FursaFursa
GEICO
GEICO
1 month ago

GEICO Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide customer reassurance and solutions for auto insurance policyholders by guiding them through coverage needs and policy changes, addressing billing inquiries, and offering recommendations. You’ll manage incoming calls and messages in a high-volume environment, resolve concerns to ensure a positive customer experience, and stay current on GEICO products to identify cross-selling opportunities. The role includes in-office training and a mostly on-site schedule with flexibility.
Location: Tucson
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide policyholders through coverage needs and policy changes.
  • •Handle billing inquiries and provide recommendations.
  • •Manage incoming calls and messages regarding policy updates and questions.
  • •Resolve customer concerns to ensure a positive experience.
  • •Stay informed on GEICO products and identify cross-selling opportunities.

Pay and Benefits

Salary: USD 38,405 - 47,997 annually
Perks:Health InsuranceDentalVisionPaid Leave401kLearning Budget

Key Requirements

  • •At least 1 year of customer-facing experience (preferred).
  • •Experience in high-volume call centers with KPIs and measurable goals (preferred).
  • •Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
  • •High school diploma or GED required (college degree preferred).
  • •Strong customer service, interpersonal, problem-solving, and empathy skills; adaptable and able to prioritize and multitask.
Experience:1+ yearsCustomer serviceCall center
Education:High School
Skills:Customer serviceInterpersonal skillsProblem-solvingEmpathyDetail-orientedMultitaskingAdaptabilityPrioritization
Licenses:Personal Lines licenseProperty & Casualty license

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn