Service Consultant

CarMax
United States
Workplace: OnsiteFull timeUSD 12.13 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Active listening","Interpersonal skills","Collaboration","Accuracy","Telephone etiquette","Customer-first mindset"]

Serve as the trusted link between customers and CarMax’s technicians, guiding service and repair before, during, and after work. Welcome customers, document concerns, create repair orders, and provide timely vehicle-status updates. Consult on recommended repairs, review completed work for accuracy, and prepare invoices. Process service payments and coordinate workflow in a fast-paced environment while following EH&S and CarMax policies.

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FursaFursa
CarMax
CarMax
2 days ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the trusted link between customers and CarMax’s technicians, guiding service and repair before, during, and after work. Welcome customers, document concerns, create repair orders, and provide timely vehicle-status updates. Consult on recommended repairs, review completed work for accuracy, and prepare invoices. Process service payments and coordinate workflow in a fast-paced environment while following EH&S and CarMax policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers with professionalism and empathy throughout the service experience.
  • •Document customer concerns, create detailed repair orders, and provide timely vehicle-status updates.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments and manage cash transactions responsibly while coordinating workflow efficiently.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly
Perks:Paid LeavePaid HolidaysSick Time

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately using intermediate computer skills.
  • •Comfort working collaboratively across departments in a high-energy environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Customer serviceCommunicationActive listeningInterpersonal skillsCollaborationAccuracyTelephone etiquetteCustomer-first mindset

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn