Customer Success Manager

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United States
Workplace: RemoteFull timeUSD 110,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Communication","Empathy","Problem-solving","Relationship-building","Training"]

Customer Success Manager to build lasting relationships with a diverse client base, oversee implementation, training, renewal and expansion, and craft resources to empower users, while partnering with cross-functional teams to drive product improvements in a fast-moving SaaS environment.

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FursaFursa
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11 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Customer Success Manager to build lasting relationships with a diverse client base, oversee implementation, training, renewal and expansion, and craft resources to empower users, while partnering with cross-functional teams to drive product improvements in a fast-moving SaaS environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Oversee implementation, training, renewal and expansion processes, as well as day-to-day customer support.
  • •Identify growth opportunities across the customer base and relay feedback to cross-functional teams.
  • •Create clear resources (guides, FAQs, best practices) to empower users and enhance their experience.
  • •Maintain and deepen relationships with customers from startups to Fortune 500 companies.
  • •Collaborate with teams across the company to drive improvements to the platform and processes.

Pay and Benefits

Salary: USD 110,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •You have 2-5 years of experience in a customer success or account management-related role—ideally in SaaS or AI-driven products.
Experience:2-5 yearsSaaSAI-driven products
Skills:CommunicationEmpathyProblem-solvingRelationship-buildingTraining

Company Brief

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Builds an AI-powered document understanding platform that extracts, normalizes, and connects structured data from unstructured documents (contracts, invoices, reports) to automate workflows, analytics, and downstream systems integration for enterprise teams.
Industry: Data Infrastructure
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