Customer Service Specialist II

General Dynamics
United States
Workplace: HybridFull timeUSD 18.7 - 25.3 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer focus","Adaptability","Multitasking","Time management","Oral communications"]

Support the New York State Department of Health Medicaid MMIS program by answering inbound calls and inquiries from Medicaid providers via phone and/or the internet to resolve routine issues. You’ll process transactions, enter and maintain customer profile records, prepare status reports, and act as a liaison for customers. The role emphasizes learning provider billing/enrollment requirements, maintaining product/service knowledge, and using strong communication and multitasking skills.

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General Dynamics
General Dynamics
8 hours ago

Customer Service Specialist II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support the New York State Department of Health Medicaid MMIS program by answering inbound calls and inquiries from Medicaid providers via phone and/or the internet to resolve routine issues. You’ll process transactions, enter and maintain customer profile records, prepare status reports, and act as a liaison for customers. The role emphasizes learning provider billing/enrollment requirements, maintaining product/service knowledge, and using strong communication and multitasking skills.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer inbound phone calls and internet inquiries from Medicaid providers for billing or enrollment issues
  • •Process transactions via telephone, internet, and correspondence
  • •Enter and maintain database records of customer profiles and prepare status reports
  • •Serve as a liaison for customers and resolve routine issues
  • •Maintain knowledge of company products and customer service processes

Pay and Benefits

Salary: USD 18.7 - 25.3 hourly
Perks:Health InsuranceDental PlanVision Plan401kPaid Leave

Key Requirements

  • •2+ years of customer service experience
  • •Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • •Strong telephone and verbal communication skills
  • •Customer focus and ability to adapt to different personality types
  • •Ability to multitask and manage time effectively
Experience:2+ yearsCustomer service
Skills:Customer focusAdaptabilityMultitaskingTime managementOral communications
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn