ISSPA Customer Support

General Dynamics
United States
Workplace: OnsiteFull timeUSD 18.22 - 24.55 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer service orientation","Training delivery","Coordination"]

Provide front-line support for ISSP Application users in the Army COMSEC and cybersecurity community. Triage and resolve application and browser issues, assist with requirement generation and documentation uploads, and make database edits for users, organizations, and records. Record all interactions in a trouble-ticketing system, draft release-related user bulletins, and deliver end-user training via phone, email, Teams, and in-person when needed.

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General Dynamics
General Dynamics
1 month ago

ISSPA Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Provide front-line support for ISSP Application users in the Army COMSEC and cybersecurity community. Triage and resolve application and browser issues, assist with requirement generation and documentation uploads, and make database edits for users, organizations, and records. Record all interactions in a trouble-ticketing system, draft release-related user bulletins, and deliver end-user training via phone, email, Teams, and in-person when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-level support to ISSPA users for functionality, requirement generation, documentation uploads, browser issues, and navigation.
  • •Perform database edits (add/edit/archive users, organizations, requirements, and uploaded documents).
  • •Log all interactions in a trouble-ticketing system and escalate unresolved issues to the Government Task Lead.
  • •Draft and distribute system bulletins, update messages, and user notifications after software releases or changes.
  • •Deliver user training on ISSP database navigation and workflow processes, and coordinate multiple customer requests as needed.

Pay and Benefits

Salary: USD 18.22 - 24.55 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •High school diploma/GED.
  • •1+ years of general administrative experience including word processing, spreadsheet usage, data entry, and office procedures.
  • •Experience with military administrative procedures and familiarity with U.S. Army correspondence requirements.
  • •Working knowledge of industry standard office automation tools.
  • •Must be able to obtain and maintain a SECRET security clearance and be a U.S. citizen.
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingCustomer service orientationTraining deliveryCoordination
Tech Stack:Ticketing SystemsTrouble-ticketing systemTeamsBrowser issuesDatabase editsISSPA application

Eligibility

Security Clearance:Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn