Service Concierge - Natick, MA

Lucid Motors
Massachusetts
Workplace: OnsiteFull timeUSD 17 - 24 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Communication","Multitasking"]

Interface with service center clients to deliver a world-class customer experience. Greet guests, answer phones, direct inquiries, and coordinate/schedule appointments based on capacity, turnaround time, and priority. Manage open service tasks, due bills, loaner agreements, and work order pre-writes with customer pre-authorization. Assist service advisors during vehicle check-in and handle follow-up communications, including documenting activities in the DMS and supporting facility repair requests.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Lucid Motors
Lucid Motors
2 days ago

Service Concierge - Natick, MA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Interface with service center clients to deliver a world-class customer experience. Greet guests, answer phones, direct inquiries, and coordinate/schedule appointments based on capacity, turnaround time, and priority. Manage open service tasks, due bills, loaner agreements, and work order pre-writes with customer pre-authorization. Assist service advisors during vehicle check-in and handle follow-up communications, including documenting activities in the DMS and supporting facility repair requests.
Location: Massachusetts
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide a world-class customer experience to Lucid clients (internal and external)
  • •Coordinate and schedule client service appointments based on capacity, turnaround time, and priority levels
  • •Manage open service tasks and due bills with timely follow-up, proactively contacting customers and logging activities in the system
  • •Manage loaner agreements and rental vehicle requests, including arranging Lyft rides as needed
  • •Assist service advisors during vehicle check-in by conducting walkthroughs, completing intake forms, taking photographs, and reporting damages

Pay and Benefits

Salary: USD 17 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •18 years of age or older
  • •Demonstrated excellence in customer service
  • •Problem-solving skills and ability to handle multiple priorities in a fast-paced environment
  • •Excellent written and verbal communication skills
  • •Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
Experience:Automotive
Skills:Customer serviceProblem-solvingOrganizationCommunicationMultitasking
Licenses:Valid driver’s license
Certifications:CPR training
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn