1 week ago

Technical Support Engineer EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Join the EMEA Technical Support team to solve complex customer issues for Scylla, including architecture, recovery, security, and performance. Become a go-to expert on running Scylla at scale, advocate for customer needs with product and development teams, and contribute to building Scylla’s Knowledge Base. You’ll work closely with enterprise customers in a fast-paced, high-pressure environment.

Location: Warsaw

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Work alongside top customers to resolve complex issues across architecture, recovery, security, and performance.
•Serve as an expert resource on best practices for running Scylla at scale.
•Advocate for customer needs by interfacing with product management and development teams.
•Solve customer questions about running Scylla reliably and efficiently.
•Help build the Knowledge Base around Scylla.

Key Requirements

•3+ years in a Technical Support Engineer position
•Experience supporting enterprise customers in a customer-facing support role
•Experience with Linux environments
•Experience with Distributed Systems (Database / Storage)
•Experience with Docker (Linux)

Experience:EnterpriseDistributed systemsNoSQL

Skills:CommunicationMultitaskingAutonomousSelf-motivatedLifelong learning

Languages:English

Tech Stack:NoSQLScyllaLinuxDockerDistributed SystemsAWSGCP

Company Brief

ScyllaDB

Builds a high-performance distributed NoSQL database compatible with Apache Cassandra and Amazon DynamoDB APIs. It is designed for low-latency, high-throughput workloads at scale across cloud and on-premises environments.

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Sunnyvale, United States

Founded: 2012

Website LinkedIn

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ScyllaDB

1 week ago

Technical Support Engineer EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Work alongside top customers to resolve complex issues across architecture, recovery, security, and performance.
•Serve as an expert resource on best practices for running Scylla at scale.
•Advocate for customer needs by interfacing with product management and development teams.
•Solve customer questions about running Scylla reliably and efficiently.
•Help build the Knowledge Base around Scylla.

Key Requirements

•3+ years in a Technical Support Engineer position
•Experience supporting enterprise customers in a customer-facing support role
•Experience with Linux environments
•Experience with Distributed Systems (Database / Storage)
•Experience with Docker (Linux)

Experience:EnterpriseDistributed systemsNoSQL

Skills:CommunicationMultitaskingAutonomousSelf-motivatedLifelong learning

Languages:English

Tech Stack:NoSQLScyllaLinuxDockerDistributed SystemsAWSGCP

Company Brief

ScyllaDB

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Sunnyvale, United States

Founded: 2012

Website LinkedIn