Technical Support Engineer EMEA

ScyllaDB
Warsaw
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Multitasking","Autonomous","Self-motivated","Lifelong learning"]

Join the EMEA Technical Support team to solve complex customer issues for Scylla, including architecture, recovery, security, and performance. Become a go-to expert on running Scylla at scale, advocate for customer needs with product and development teams, and contribute to building Scylla’s Knowledge Base. You’ll work closely with enterprise customers in a fast-paced, high-pressure environment.

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FursaFursa
ScyllaDB
ScyllaDB
1 month ago

Technical Support Engineer EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join the EMEA Technical Support team to solve complex customer issues for Scylla, including architecture, recovery, security, and performance. Become a go-to expert on running Scylla at scale, advocate for customer needs with product and development teams, and contribute to building Scylla’s Knowledge Base. You’ll work closely with enterprise customers in a fast-paced, high-pressure environment.
Location: Warsaw
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Work alongside top customers to resolve complex issues across architecture, recovery, security, and performance.
  • •Serve as an expert resource on best practices for running Scylla at scale.
  • •Advocate for customer needs by interfacing with product management and development teams.
  • •Solve customer questions about running Scylla reliably and efficiently.
  • •Help build the Knowledge Base around Scylla.

Key Requirements

  • •3+ years in a Technical Support Engineer position
  • •Experience supporting enterprise customers in a customer-facing support role
  • •Experience with Linux environments
  • •Experience with Distributed Systems (Database / Storage)
  • •Experience with Docker (Linux)
Experience:EnterpriseDistributed systemsNoSQL
Skills:CommunicationMultitaskingAutonomousSelf-motivatedLifelong learning
Languages:English
Tech Stack:NoSQLScyllaLinuxDockerDistributed SystemsAWSGCP

Company Brief

ScyllaDB
Builds a high-performance distributed NoSQL database compatible with Apache Cassandra and Amazon DynamoDB APIs. It is designed for low-latency, high-throughput workloads at scale across cloud and on-premises environments.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Sunnyvale, United States
Founded: 2012
WebsiteLinkedIn