Technical Lead / Exec IT Support

Oxio
New York
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 7+ yearsSkills: ["Troubleshooting","Customer service","Communication","Organization","Independent work"]

Provide technical leadership for employee IT operations and deliver hands-on support across a global organization. Own provisioning, onboarding/offboarding, accounts, and IT asset lifecycle while supporting Apple devices and peripherals. Administer Google Workspace, identity management, and Mosyle (MDM), troubleshooting hardware, software, networking, and access issues. Partner with teams on security (SOC 2, endpoint security/Zero Trust) and occasionally support telecom testing and connectivity validation.

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FursaFursa
Oxio
Oxio
1 day ago

Technical Lead / Exec IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide technical leadership for employee IT operations and deliver hands-on support across a global organization. Own provisioning, onboarding/offboarding, accounts, and IT asset lifecycle while supporting Apple devices and peripherals. Administer Google Workspace, identity management, and Mosyle (MDM), troubleshooting hardware, software, networking, and access issues. Partner with teams on security (SOC 2, endpoint security/Zero Trust) and occasionally support telecom testing and connectivity validation.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical leadership for IT employee operations processes and systems.
  • •Deliver day-to-day IT support, ensuring employees have required hardware, software, and access.
  • •Provision, configure, and administer user accounts across business applications.
  • •Manage employee onboarding/offboarding including laptop deployment, account setup, and equipment recovery.
  • •Administer Google Workspace and Mobile Device Management (Mosyle), troubleshoot issues, and support security initiatives (SOC 2, endpoint security).

Pay and Benefits

Perks:Health InsuranceEquity

Key Requirements

  • •7+ years of experience in IT support, help desk, or systems administration.
  • •Experience supporting macOS and Apple hardware.
  • •Experience administering Google Workspace and identity management.
  • •Experience with Mobile Device Management solutions (Mosyle or similar) and endpoint security.
  • •Working knowledge of TCP/IP networking and troubleshooting hardware, software, networking, and access issues.
Experience:7+ years
Skills:TroubleshootingCustomer serviceCommunicationOrganizationIndependent work
Tech Stack:MacOSApple hardwareGoogle WorkspaceIdentity managementMobile Device ManagementMosyleEndpoint managementTCP/IPShellPythonZero TrustZoomConfluenceGitLabAdobeJetBrainsZendeskCisco MerakiSOC 2

Company Brief

Oxio
OXIO provides a cloud-native Telecom-as-a-Service (TaaS) platform that enables brands and enterprises to embed and operate mobile connectivity, MVNO services, and data-driven telecom products via APIs and a programmable network.
Industry: Telecommunications
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: New York, United States
Founded: 2018
Glassdoor
Glassdoor: 3.2
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