Selling and Service Coach

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 28,400 - 34,400 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Coaching","Training delivery","Peer feedback","Customer service","Planning"]

Coach Partners in a John Lewis shop to deliver exceptional customer service and effective selling. Lead engaging group and one-to-one training sessions, provide constructive feedback, and plan inductions for new Partners. Support hands-on technical training on shopfloor devices, apps, and learning platforms, while keeping your own knowledge up to date. The role operates across varied full-time hours and includes night premium for shifts between 22:00–06:00.

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Waitrose & Partners
Waitrose & Partners
16 hours ago

Selling and Service Coach

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Coach Partners in a John Lewis shop to deliver exceptional customer service and effective selling. Lead engaging group and one-to-one training sessions, provide constructive feedback, and plan inductions for new Partners. Support hands-on technical training on shopfloor devices, apps, and learning platforms, while keeping your own knowledge up to date. The role operates across varied full-time hours and includes night premium for shifts between 22:00–06:00.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Conduct engaging training/coaching sessions for Partners (group or individually) to improve service and selling skills.
  • •Provide constructive feedback to support Partners’ personal development.
  • •Plan and deliver inductions for new Partners.
  • •Deliver and support technical training needed on the shopfloor (e.g., headsets, devices, apps, new learning platforms).
  • •Stay up to date with your own learning to champion the John Lewis service standard.

Pay and Benefits

Salary: GBP 28,400 - 34,400 annually

Key Requirements

  • •Be confident delivering coaching and training in different styles (group and individual) and giving peer-to-peer feedback.
  • •Have good computer skills to facilitate and produce training using different systems.
  • •Demonstrate great customer service skills.
  • •Have experience working in a customer-facing selling/retail environment.
  • •Be able to plan and prioritise your own time and workload.
Experience:RetailCustomer serviceSellingTraining
Skills:CoachingTraining deliveryPeer feedbackCustomer servicePlanning
Tech Stack:WorkdayOne Place LearningPDW

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn