Assoc Systems Analyst

Visa
Singapore
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Analytical problem-solving","Prioritization","Independent judgment","Customer service"]

Support major incident management by coordinating rapid resolution of high-severity issues, maintaining clear internal/external communications, and driving incident documentation and reporting. Build knowledge across application service flows, products, and support teams, and help improve processes through adherence to standard procedures and ITIL policies. Operate in shift-based on-site environments, collaborate with global support groups, and create incident reports while tracking requests to closure.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Visa
Visa
1 week ago

Assoc Systems Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support major incident management by coordinating rapid resolution of high-severity issues, maintaining clear internal/external communications, and driving incident documentation and reporting. Build knowledge across application service flows, products, and support teams, and help improve processes through adherence to standard procedures and ITIL policies. Operate in shift-based on-site environments, collaborate with global support groups, and create incident reports while tracking requests to closure.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Develop, edit, and distribute incident communications according to documented processes.
  • •Coordinate and facilitate resolution of major incidents with relevant teams, focusing on minimizing business disruption.
  • •Build the knowledge base across application service flows, products/services, and support team functions.
  • •Manage and track high-impact incident requests in the incident management system, ensuring updates and closure.
  • •Create incident reports and ensure incidents and changes comply with ITIL and operations policies, including shift-work coverage as scheduled.

Key Requirements

  • •Bachelor’s degree, or 3+ years of relevant work experience.
  • •Associate’s degree in IT/Computer Science or related field with 2+ years in IT support, major incident management, service management, or a related role, or a bachelor’s degree in IT/Computer Science or related field.
  • •Basic understanding of server administration, network troubleshooting, database concepts, and cloud computing.
  • •Hands-on experience producing Daily, Weekly, and Monthly incident management reports.
  • •Familiarity with ITIL framework and best practices, with strong analytical problem-solving and excellent communication/customer service skills.
Experience:3+ yearsIT supportMajor incident managementService management
Education:Bachelor's in IT, Computer Science or related field
Skills:CommunicationAnalytical problem-solvingPrioritizationIndependent judgmentCustomer service
Tech Stack:ITILWindowsLinuxCloud computingMS Co-pilotClaude codeIncident management system

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor