Application Support Engineer

Arista Networks
Denver
Workplace: HybridFull timeUSD 71,000 - 126,000 annuallyFunction: Product ManagementExperience: 5+ yearsEducation: mastersSkills: ["Communication","Collaboration","Triage","Analytical thinking","Problem-solving"]

Support engineer providing technical assistance for Arista products, troubleshooting complex customer environments, and collaborating with software/hardware teams. Role involves handling TAC-style inquiries, debugging hardware and software issues, and ensuring timely, high-quality resolutions in a lab-enabled, cloud-enabled environment.

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FursaFursa
Arista Networks
Arista Networks
2 months ago

Application Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support engineer providing technical assistance for Arista products, troubleshooting complex customer environments, and collaborating with software/hardware teams. Role involves handling TAC-style inquiries, debugging hardware and software issues, and ensuring timely, high-quality resolutions in a lab-enabled, cloud-enabled environment.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Respond to customer product inquiries via telephone or email.
  • •Resolve customer concerns during installation, operation, maintenance or product application or compatibility matters.
  • •Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
  • •Document customer communication and recurring technical issues to support product quality programs and product development.
  • •Collaborate with software and hardware development teams to diagnose problems and communicate them in multiple technical contexts.

Pay and Benefits

Salary: USD 71,000 - 126,000 annually

Key Requirements

  • •5+ years experience in a Support/TAC team
  • •Linux and shell scripting skills (log reading, performance testing)
  • •Networking knowledge (HTTP, TCP, IP, subnetting)
  • •Experience supporting a cloud service
  • •Experience with REST APIs, Swagger and JSON; REST clients (curl, Postman, Python)
Experience:5+ yearsCloudNetworkingEnterprise IT
Education:Master's
Skills:CommunicationCollaborationTriageAnalytical thinkingProblem-solving
Languages:English
Tech Stack:LinuxShell scriptingRESTSwaggerJSONCurlPostmanPythonMySQLJavaScriptHTTPTCPIP

Company Brief

Arista Networks
Designs and sells high-performance cloud networking hardware and software for large-scale data centers and enterprise environments, including switches, routers, and network operating systems focused on programmability, telemetry, and low-latency networking.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2004
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Glassdoor: 4.1
WebsiteLinkedIn