Amplitude

3 months ago

Senior Technical Success Manager (Fluent English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead deployment and adoption for a portfolio of 20-30 Major/Enterprise Amplitude customers, owning the end-to-end experience from presales through renewal. Coordinate cross-functional delivery with internal and partner teams, proactively manage risks, and drive adoption and expansion by delivering executive reviews and measurable business impact using Amplitude’s AI-enabled analytics platform.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own customer deployment, adoption, and outcomes for a portfolio of 20-30 accounts, from presales through renewal.
•Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting.
•Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes.
•Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement.
•Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth.

Key Requirements

•5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
•2+ years of experience leading enterprise software deployments where change management and foundational data governance were core priorities.
•2+ years managing a portfolio of 20+ Majors / Enterprise accounts.
•Must speak fluent English.
•Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart.

Experience:5+ yearsB2B SaaSEnterprise softwareDigital analyticsAI

Skills:CommunicationLeadershipProblem-solvingPresentationInfluencing

Languages:English

Tech Stack:AmplitudeAIData governanceInstrumentationTaxonomy design

Company Brief

Amplitude

Provides a product analytics platform that helps teams understand user behavior, optimize digital products, and drive growth through event-based analytics, experimentation, and data-driven insights.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Amplitude

3 months ago

Senior Technical Success Manager (Fluent English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own customer deployment, adoption, and outcomes for a portfolio of 20-30 accounts, from presales through renewal.
•Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting.
•Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes.
•Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement.
•Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth.

Key Requirements

•5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
•2+ years of experience leading enterprise software deployments where change management and foundational data governance were core priorities.
•2+ years managing a portfolio of 20+ Majors / Enterprise accounts.
•Must speak fluent English.
•Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart.

Experience:5+ yearsB2B SaaSEnterprise softwareDigital analyticsAI

Skills:CommunicationLeadershipProblem-solvingPresentationInfluencing

Languages:English

Tech Stack:AmplitudeAIData governanceInstrumentationTaxonomy design

Company Brief

Amplitude

Provides a product analytics platform that helps teams understand user behavior, optimize digital products, and drive growth through event-based analytics, experimentation, and data-driven insights.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn