Customer Service Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Troubleshooting","Customer focus","Multitasking","Work under pressure"]

Provide professional technical support and troubleshooting to customers, guiding them through solutions in a clear and friendly manner. Identify and resolve technical issues efficiently while delivering an excellent customer experience and meeting performance standards. Accurately document customer interactions and reported issues and work effectively in a fast-paced, team-oriented environment. This role requires strong communication, problem-solving, multitasking, and the ability to work rotational shifts, including overnight shifts.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide professional technical support and troubleshooting to customers, guiding them through solutions in a clear and friendly manner. Identify and resolve technical issues efficiently while delivering an excellent customer experience and meeting performance standards. Accurately document customer interactions and reported issues and work effectively in a fast-paced, team-oriented environment. This role requires strong communication, problem-solving, multitasking, and the ability to work rotational shifts, including overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional technical support and troubleshooting to customers.
  • •Identify and resolve technical issues efficiently.
  • •Guide customers through solutions in a clear and friendly manner.
  • •Document customer interactions and reported issues accurately.
  • •Deliver excellent customer experience while meeting performance standards.

Key Requirements

  • •Strong English communication skills.
  • •Strong problem-solving and troubleshooting abilities.
  • •Good computer and technical skills.
  • •Customer-focused with a professional attitude.
  • •Ability to multitask and work under pressure, including rotational shifts (overnight).
Skills:CommunicationProblem-solvingTroubleshootingCustomer focusMultitaskingWork under pressure
Languages:English
Tech Stack:ComputerTechnical

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor