Onboarding Specialist (Spiff)

Salesforce
Indianapolis
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Relationship-building","Problem-solving","Self-directed"]

Own the post-sale onboarding experience for Spiff customers, guiding them through pre-implementation readiness and meaningful early conversations. Serve as a Salesforce subject-matter expert, delivering virtual 1:1 engagements that educate and drive measurable time-to-value. Use consultative discovery to uncover use cases and success metrics, then build personalized Success Paths that map onboarding to value realization while partnering with internal stakeholders and leveraging AI tools to scale impact.

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FursaFursa
Salesforce
Salesforce
2 days ago

Onboarding Specialist (Spiff)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the post-sale onboarding experience for Spiff customers, guiding them through pre-implementation readiness and meaningful early conversations. Serve as a Salesforce subject-matter expert, delivering virtual 1:1 engagements that educate and drive measurable time-to-value. Use consultative discovery to uncover use cases and success metrics, then build personalized Success Paths that map onboarding to value realization while partnering with internal stakeholders and leveraging AI tools to scale impact.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a Salesforce subject-matter expert for Spiff products to accelerate time-to-value and adoption.
  • •Own the post-sale customer welcome experience and build trusted advisor relationships within the Spiff ecosystem.
  • •Deliver virtual 1:1 engagements that educate and enable customers to unlock business value from their Spiff investment.
  • •Use consultative discovery to identify business use cases, success metrics, and align product capabilities to customer objectives.
  • •Design customized Success Paths from onboarding through value realization and collaborate with internal stakeholders to drive customer outcomes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •3+ years of spreadsheet proficiency, including VLOOKUP, data modeling, and formula logic.
  • •Hands-on Salesforce experience and familiarity with related applications.
  • •Bachelor’s degree (or equivalent experience) in Business, Technology, or a related field.
  • •Strong business acumen to discuss customer value drivers and success metrics across industries.
  • •Excellent written and verbal communication skills for stakeholder presentations and customer-facing engagements.
Experience:3+ yearsCustomer successSaaSB2B
Education:Bachelor's in Business, Technology, or related field
Skills:CommunicationPresentationRelationship-buildingProblem-solvingSelf-directed
Certifications:Salesforce AdministratorAdvanced AdministratorSalesforce ConsultantConsultant
Languages:English
Tech Stack:SalesforceVLOOKUPSpreadsheetsData modelingReportsDashboardsCaptivateIQXactlyVaricentAI assistantsAutomation tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor