Premium Lounge Host Supervisor- Highmark Mann

Live Nation Entertainment
Philadelphia
Workplace: OnsitePart timeFunction: Hospitality & Food ServiceExperience: 1+ yearsSkills: ["Guest service","Team building","Communication","Relationship building","Leadership"]

Oversee the guest experience in the Premium Lounge by coordinating with the Ancillary Manager to ensure elevated, seamless service. Supervise lounge staff, manage pre-event setup and day-of-event operations, and serve as the escalation point for guest and lounge/venue inquiries. Verify credentials, coordinate VIP access with the Ticket Office, maintain safety and security standards, and complete post-event reporting with staffing notes and guest feedback to drive continuous improvement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Premium Lounge Host Supervisor- Highmark Mann

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Oversee the guest experience in the Premium Lounge by coordinating with the Ancillary Manager to ensure elevated, seamless service. Supervise lounge staff, manage pre-event setup and day-of-event operations, and serve as the escalation point for guest and lounge/venue inquiries. Verify credentials, coordinate VIP access with the Ticket Office, maintain safety and security standards, and complete post-event reporting with staffing notes and guest feedback to drive continuous improvement.
Location: Philadelphia
Workplace: Onsite
Employment Type: Part time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee pre-event lounge setup and ensure the space is stocked, prepared, and presented to premium standards before guest arrival.
  • •Supervise and direct lounge staff to maintain service standards, presentation, and guest engagement; manage assignments and provide real-time guidance.
  • •Oversee guest arrival and credential verification, ensuring smooth lounge access for VIPs and donors.
  • •Serve as the escalation point for lounge and venue inquiries, using venue knowledge to resolve concerns and enhance the guest experience.
  • •Maintain a safe, welcoming environment and provide escalation support for safety/security concerns; complete post-event reporting for management.

Key Requirements

  • •At least 1+ years of experience in customer service, hospitality, or a related field, with VIP/high-profile experience preferred.
  • •Excellent guest service skills and the ability to build relationships with diverse groups.
  • •Ability to lead and support front-line teams, including training and coaching to reinforce service standards and procedures.
  • •Experience overseeing lounge/venue operations, including inventory management and ensuring product availability throughout the season.
  • •Must be available daytime and evening on weekdays and weekends, able to stand/walk outdoors in all weather, and lift up to 25 pounds.
Experience:1+ yearsHospitalityCustomer service
Skills:Guest serviceTeam buildingCommunicationRelationship buildingLeadership

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor