Social & Community Manager

Xometry
Buenos Aires
Workplace: RemoteFull timeFunction: Communications, PR & CommunityExperience: 7+ yearsSkills: ["Writing","Communication","Community engagement","Triage","Prioritization","Collaboration"]

Own Xometry’s organic social and community presence, serving as the daily voice and first responder across buyer and supplier communities. Set up and operate a social listening/servicing workflow, triage inbound inquiries, and route technical questions to subject matter experts. Manage the social content calendar and partner with an agency on production while keeping ownership of voice, engagement strategy, and day-to-day judgment calls.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Xometry
Xometry
11 hours ago

Social & Community Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own Xometry’s organic social and community presence, serving as the daily voice and first responder across buyer and supplier communities. Set up and operate a social listening/servicing workflow, triage inbound inquiries, and route technical questions to subject matter experts. Manage the social content calendar and partner with an agency on production while keeping ownership of voice, engagement strategy, and day-to-day judgment calls.
Location: Buenos Aires
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Serve as the face and operational lead for organic social & community, owning daily voice, engagement, and servicing triage
  • •Represent Xometry in buyer and supplier communities (forums, Reddit, YouTube)
  • •Stand up and operate a social listening/servicing tool
  • •Own the social content calendar and partner with the agency on content creation
  • •Establish a servicing triage process for community and social inquiries

Key Requirements

  • •7+ years managing organic social and/or online community programs, ideally in B2B or technical environments
  • •Strong writing and an adaptable, authentic voice for engaging in forums, Reddit, and community spaces
  • •Experience with social listening/servicing tools or working knowledge of them
  • •Ability to triage and prioritize inbound engagement, deciding when to respond directly or loop in SMEs
  • •Comfort partnering with an agency on content production while retaining ownership of voice and strategy
Experience:7+ yearsB2BTechnical industry
Skills:WritingCommunicationCommunity engagementTriagePrioritizationCollaboration
Tech Stack:Social listeningSocial listening/servicing tools

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor