2 days ago

Emergency Response Specialist - Trust and Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Respond to credible, time-critical safety incidents through a 24/7 emergency escalation function, assessing risk, threats, and user privacy while making fast, independent decisions. Triage high volumes of inbound escalations from law enforcement, government agencies, and internal teams, coordinating with external partners to protect users. Maintain and improve back-end data systems and document investigation findings, while communicating emergency response policy and processes clearly to stakeholders.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Evaluate risk, threats, and user privacy in time-critical emergency escalations and make fast, independent decisions based on complex factors and relevant policies.
•Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
•Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
•Create written and verbal responses to law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
•Master back-end data systems, summarize investigation reports, and lead projects to improve response quality and related processes.

Key Requirements

•Bachelor's degree with 2+ years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
•Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
•Proven ability to assess threats, make high-stakes decisions independently, and operate under complex and dynamic environments.
•Strong ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
•Ability to work with graphic content, including images, videos, audio, and text related to CSAM, graphic violence, and self-injury.
•Aptitude for quantitative analysis and a detail-oriented, self-starting approach.

Experience:2+ years

Education:Bachelor's

Skills:Operational excellenceIndependent decision-makingStakeholder communicationQuantitative analysisAttention to detailSelf-starting

Tech Stack:SQLData analyticsSocial mediaOnline research

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Emergency Response Specialist - Trust and Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Evaluate risk, threats, and user privacy in time-critical emergency escalations and make fast, independent decisions based on complex factors and relevant policies.
•Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
•Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
•Create written and verbal responses to law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
•Master back-end data systems, summarize investigation reports, and lead projects to improve response quality and related processes.

Key Requirements

•Bachelor's degree with 2+ years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
•Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
•Proven ability to assess threats, make high-stakes decisions independently, and operate under complex and dynamic environments.
•Strong ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
•Ability to work with graphic content, including images, videos, audio, and text related to CSAM, graphic violence, and self-injury.
•Aptitude for quantitative analysis and a detail-oriented, self-starting approach.

Experience:2+ years

Education:Bachelor's

Skills:Operational excellenceIndependent decision-makingStakeholder communicationQuantitative analysisAttention to detailSelf-starting

Tech Stack:SQLData analyticsSocial mediaOnline research

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn