Client Services Associate I, Prenatal

BillionToOne
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Attention to detail","Customer focus","Patient-centric","Problem-solving"]

Provide customer-facing support for prenatal diagnostic test orders by proactively collecting missing information, managing follow-up case queues, and ensuring timely, accurate order processing. You’ll document every interaction in CRM and LIMS systems, respond to phone/email/web inquiries from patients and care teams, and coordinate with lab, sales, billing, and support teams. Help identify workflow gaps and contribute to process improvements in a fast-paced environment.

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FursaFursa
BillionToOne
BillionToOne
1 day ago

Client Services Associate I, Prenatal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide customer-facing support for prenatal diagnostic test orders by proactively collecting missing information, managing follow-up case queues, and ensuring timely, accurate order processing. You’ll document every interaction in CRM and LIMS systems, respond to phone/email/web inquiries from patients and care teams, and coordinate with lab, sales, billing, and support teams. Help identify workflow gaps and contribute to process improvements in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Proactively contact clients to obtain missing information needed to process and report test orders while delivering a personalized customer experience.
  • •Manage a follow-up case queue using a scheduled contact cadence until issues are resolved.
  • •Document communications, follow-up attempts, and resolution details clearly in CRM and LIMS systems.
  • •Update customer and order information in internal systems to support accurate reporting.
  • •Respond professionally to inquiries and collaborate across lab, data entry, sales, billing, and support teams to ensure timely order processing.

Pay and Benefits

Salary: USD 66,123 annually
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Prior client-facing experience in customer service, inside sales, call center, or a similar role.
  • •4-year college degree or equivalent experience.
  • •Experience in a fast-paced, high-volume environment with outbound call responsibilities.
  • •Excellent verbal and written communication skills.
  • •Strong attention to detail and accurate documentation.
Experience:HealthcareDiagnosticsMedical office
Education:Bachelor's
Skills:CommunicationAttention to detailCustomer focusPatient-centricProblem-solving
Languages:Spanish
Tech Stack:CRMLIMSSalesforceZendesk

Company Brief

BillionToOne
Develops molecular counting and sequencing technologies for precise genetic testing. Offers noninvasive prenatal tests and rare disease genomic assays to improve detection accuracy and reduce false positives for clinical and commercial labs.
Industry: Diagnostics
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Redwood City, United States
Founded: 2016
WebsiteLinkedIn