CRM Engineer - ServiceNow (global role) 1 (Bydgoszcz, PL)

Atos
Poland
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Analytical skills","Communication","Stakeholder management","Problem-solving"]

Design, implement, and enhance ServiceNow HRSD and Shared Services solutions for enterprise HR service delivery. Configure HR Case and Knowledge Management, Employee Center, Enterprise Onboarding, Lifecycle Events, Virtual Agent, Universal Request, and Employee Self-Service. Translate HR and employee-experience requirements into scalable workflows, integrate with HRIS/payroll/identity and enterprise platforms, and lead workshops, delivery governance, testing, and operational handover.

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Atos
Atos
2 days ago

CRM Engineer - ServiceNow (global role) 1 (Bydgoszcz, PL)

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Last checked: 13 hours agoStatus: Live

Job Summary

Design, implement, and enhance ServiceNow HRSD and Shared Services solutions for enterprise HR service delivery. Configure HR Case and Knowledge Management, Employee Center, Enterprise Onboarding, Lifecycle Events, Virtual Agent, Universal Request, and Employee Self-Service. Translate HR and employee-experience requirements into scalable workflows, integrate with HRIS/payroll/identity and enterprise platforms, and lead workshops, delivery governance, testing, and operational handover.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, implement, and support ServiceNow HRSD and Shared Services solutions in complex enterprise environments.
  • •Configure and enhance HR modules including HR Case and Knowledge Management, Employee Center, Enterprise Onboarding, Lifecycle Events, Virtual Agent, Universal Request, and Employee Self-Service.
  • •Translate HR and shared-service requirements into scalable ServiceNow workflows and technical solutions.
  • •Design employee journeys for onboarding, transfers, promotions, organizational changes, leave management, and offboarding.
  • •Integrate ServiceNow with HRIS, payroll, identity management, document management, and enterprise platforms; collaborate with stakeholders to deliver secure solutions with governance, testing, documentation, and handover.

Pay and Benefits

Perks:Private MedicalLearning BudgetGym MembershipPaid Leave

Key Requirements

  • •At least 5 years of hands-on ServiceNow experience, including 3+ years working with ServiceNow HRSD.
  • •Proven experience delivering end-to-end ServiceNow HRSD implementations in enterprise environments.
  • •Strong knowledge of ServiceNow HRSD architecture, employee service processes, workflows, security, integrations, and reporting.
  • •Strong ServiceNow configuration and development skills (including JavaScript, Glide APIs, REST APIs, IntegrationHub, Import Sets, Transform Maps).
  • •Current ServiceNow HRSD certification (e.g. CIS-HR or equivalent).
Experience:5+ years
Skills:Analytical skillsCommunicationStakeholder managementProblem-solving
Certifications:CIS-HRServiceNow Certified Technical Architect (CTA)CSACADCIS
Languages:English
Tech Stack:ServiceNowHRSDJavaScriptGlide APIsREST APIsIntegrationHubImport SetsTransform MapsEmployee CenterEmployee Self-ServiceVirtual AgentUniversal RequestHR CaseKnowledge ManagementEnterprise OnboardingLifecycle Events

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn