Sr. Business Director, Customer Data Strategy

Discover Financial
Richmond, New York
Workplace: OnsiteFull timeUSD 245,100 - 307,700 annuallyFunction: Strategy & Corporate DevelopmentExperience: 5+ yearsEducation: bachelorsSkills: ["Strategic thinking","Problem-solving","Leadership","Executive communication","Results orientation"]

Own the end-to-end strategy for a high-visibility customer data product, sharpening insights, segmentation, and individual-level personalization. Lead strategic development and tracking of customer value metrics, and drive direct-to-consumer marketing and credit-risk improvements. Manage product and pricing strategy for lending products, oversee requirements and delivery across multiple programs, and partner with teams across IT, Sales, Operations, and Finance using analytics-driven decision making.

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Discover Financial
Discover Financial
1 day ago

Sr. Business Director, Customer Data Strategy

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end strategy for a high-visibility customer data product, sharpening insights, segmentation, and individual-level personalization. Lead strategic development and tracking of customer value metrics, and drive direct-to-consumer marketing and credit-risk improvements. Manage product and pricing strategy for lending products, oversee requirements and delivery across multiple programs, and partner with teams across IT, Sales, Operations, and Finance using analytics-driven decision making.
Location: Richmond, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Director level

Key Responsibilities

  • •Own end-to-end development of a customer data product strategy to improve insights, segmentation, and individual customer decision-making.
  • •Develop business strategies to drive growth, profitability, and competitive success amid changing consumer and regulatory demands.
  • •Lead direct-to-consumer marketing efforts and targeted insights to inform customer experience design and go-to-market strategies.
  • •Drive credit risk improvements by connecting future credit drivers to historical behavior, building risk models, and testing hypotheses via monitoring and analysis.
  • •Sequence delivery of business intent by building requirements and executing the product strategy while managing multiple projects and programs concurrently.

Pay and Benefits

Salary: USD 245,100 - 307,700 annually

Key Requirements

  • •Bachelor’s degree
  • •At least 5 years of experience performing quantitative analysis
  • •At least 5 years of experience performing qualitative analysis
  • •At least 3 years of experience performing people management
  • •At least 3 years of experience performing project management
Experience:5+ years
Education:Bachelor's
Skills:Strategic thinkingProblem-solvingLeadershipExecutive communicationResults orientation

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn