Personal Shopping Operations @NET-A-PORTER

YOOX Net‑a‑Porter Group
London
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Customer-centric","Solution-driven","Attention to detail","Time management","Communication"]

Support the Personal Shopping department to deliver seamless, personalised client service. Resolve day-to-day order and inventory issues, assist Personal Shoppers with accurate order processing and client follow-up, and create bespoke client edits and customer profiles. Manage stock requests for style suites and consignment deliveries, liaise with relevant departments to ensure timely resolutions, and escalate complaints to managers when needed.

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YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
11 hours ago

Personal Shopping Operations @NET-A-PORTER

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support the Personal Shopping department to deliver seamless, personalised client service. Resolve day-to-day order and inventory issues, assist Personal Shoppers with accurate order processing and client follow-up, and create bespoke client edits and customer profiles. Manage stock requests for style suites and consignment deliveries, liaise with relevant departments to ensure timely resolutions, and escalate complaints to managers when needed.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Resolve daily order issues, returns, and stock discrepancies, and ensure follow-up until completion.
  • •Process orders, pre-orders, and reservations accurately and efficiently to support Personal Shoppers.
  • •Provide timely client assistance for orders, returns, reservations, and product queries; escalate complaints when needed.
  • •Create bespoke client edits and help run structured client follow-up based on engagement and buying history.
  • •Manage stock requests for style suites and consignment deliveries, and support events when required.

Pay and Benefits

Perks:Annual BonusPensionStaff DiscountHealth InsuranceFlexible Working

Key Requirements

  • •Experience in fashion retail, client services, and/or operational support.
  • •Proven client-facing or sales/operations experience with a track record of results.
  • •Ability to manage multiple priorities under pressure, meeting tight deadlines with attention to detail.
  • •Commitment to exceptional customer service and proactive problem-solving.
  • •Proficiency in Microsoft Office, with strong PowerPoint skills; InDesign experience is a plus.
Experience:Fashion retailClient servicesOperations support
Skills:Customer-centricSolution-drivenAttention to detailTime managementCommunication
Tech Stack:Microsoft OfficePowerPointInDesign

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn