Cross plant Technical support

Airbus
Tianjin
Full timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Autonomy","Reliability","Strong organization","Prioritization","Project management","Safety leadership","Communication","Integrity"]

Provide L1 IT support and manage the IT equipment fleet, including incident handling, escalation coordination, and delegation as an ISR. Support office hardware, meeting room equipment, printer consumables, PPE distribution, and equipment lifecycle management with suppliers. Define and report support KPIs (SLA, availability, incidents, compliance), analyze trends, and present results. Manage purchase requests, quotes, orders, budget forecasting, and finance compliance processes, while acting as a safety ambassador and main coordination point across key functions.

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FursaFursa
Airbus
Airbus
1 day ago

Cross plant Technical support

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide L1 IT support and manage the IT equipment fleet, including incident handling, escalation coordination, and delegation as an ISR. Support office hardware, meeting room equipment, printer consumables, PPE distribution, and equipment lifecycle management with suppliers. Define and report support KPIs (SLA, availability, incidents, compliance), analyze trends, and present results. Manage purchase requests, quotes, orders, budget forecasting, and finance compliance processes, while acting as a safety ambassador and main coordination point across key functions.
Location: Tianjin
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage IT access management and provide L1 support for IT incidents; coordinate escalation with the global IT team.
  • •Manage the IT and office equipment fleet, including inventory lifecycle, supplier repair/replacement interfaces, and PPE distribution, tracking, and renewal.
  • •Define KPIs for support SLA, equipment availability, incidents, and compliance; automate or consolidate monthly reporting and present results to leadership.
  • •Manage purchasing requests (tools, equipment, consumables, PPE, services), follow up on quotes/orders/deliveries, and prepare budget AOP/forecast and monthly reports with finance process compliance (PR/PO/GR/IR).
  • •Act as a safety ambassador and main point of contact coordinating with IT, Facilities, Security, EHS, Procurement, HR, and Finance; support small internal projects, supplier support, and newcomer onboarding.

Key Requirements

  • •Bachelor’s degree; master’s degree or advanced certification.
  • •Fluent English in written and oral communication for technical exchanges and daily communication.
  • •Knowledge of purchasing and finance processes.
  • •Experience with tools such as SAP, Google Workspace, and Microsoft Office.
  • •Strong organization, prioritization, autonomy, reliability, and project management capability.
Education:Bachelor's
Skills:AutonomyReliabilityStrong organizationPrioritizationProject managementSafety leadershipCommunicationIntegrity
Languages:English
Tech Stack:SAPGoogle WorkspaceMicrosoft office

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn