Senior Principal Product Manager, Member Experience

Twin Health
United States
Workplace: RemoteFull timeUSD 195,000 - 225,000 annuallyFunction: Product ManagementExperience: 8+ yearsSkills: ["Cross-functional leadership","Written communication","Verbal communication","Influence","Execution excellence"]

Own the strategy, roadmap, and execution for Twin’s AI-powered member experience, from onboarding through personalized daily guidance and long-term behavior change. Define and evolve the Digital Twin experience across app, chat, and voice, translating complex behavioral, clinical, and technical problems into clear requirements. Partner with Design, Engineering, Clinical, and AL/ML to improve engagement and adherence, measure impact with success metrics, and iterate based on member feedback and outcomes.

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Twin Health
Twin Health
3 days ago

Senior Principal Product Manager, Member Experience

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the strategy, roadmap, and execution for Twin’s AI-powered member experience, from onboarding through personalized daily guidance and long-term behavior change. Define and evolve the Digital Twin experience across app, chat, and voice, translating complex behavioral, clinical, and technical problems into clear requirements. Partner with Design, Engineering, Clinical, and AL/ML to improve engagement and adherence, measure impact with success metrics, and iterate based on member feedback and outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own the strategy, roadmap, and execution for Twin’s member experience across onboarding, personalized daily plans, AI guidance, and long-term engagement.
  • •Deliver AI-powered experiences across app, chat, voice, and proactive surfaces that turn complex health information into actionable guidance.
  • •Define and evolve the Digital Twin experience so members understand what to do next, why it matters, and how to reach health goals.
  • •Use user research, behavioral data, and experimentation to identify highest-impact product opportunities.
  • •Define and track success metrics, measure product impact, and iterate based on member feedback, behavioral insights, and clinical outcomes.

Pay and Benefits

Salary: USD 195,000 - 225,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalFlexible Spending

Key Requirements

  • •8+ years of product management experience owning consumer-facing mobile and web products with measurable business impact.
  • •Proven ability to define product vision and deliver from concept to measurable outcomes, including AI-powered consumer experiences (e.g., LLMs, conversational AI, personalization).
  • •Deep understanding of user-centered design, behavior change, engagement, and habit formation.
  • •Strong data-driven mindset: define success metrics, run experimentation/analytics, and iterate based on outcomes.
  • •Ability to lead cross-functional teams and communicate effectively with senior leadership to align on a shared product vision.
Experience:8+ yearsDigital healthConsumer productsAIBehavior changePersonalization
Skills:Cross-functional leadershipWritten communicationVerbal communicationInfluenceExecution excellence
Languages:English
Tech Stack:AIDigital TwinLLMsConversational AIPersonalizationExperimentationAnalytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Twin Health
Provides an AI-driven metabolic health platform that creates a personalized 'digital twin' to help prevent, manage, and reverse chronic metabolic conditions like diabetes through continuous data, coaching, and clinical care.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn