IPM Technical Operations Technician - UT Technician

Wise
São Paulo
Workplace: OnsiteFull timeBRL 6,550 - 9,250 monthlyFunction: Field Service, Maintenance & Skilled TradesExperience: 4+ yearsSkills: ["Customer service","Communication","Problem-solving","Autonomy"]

Own the setup, upkeep, and updates of Wise’s internal service onboarding stack, ensuring platforms like Okta, SailPoint, Slack, Google Workspace, and Atlassian work together reliably. Triage and resolve technical configuration and integration issues, implement automation to streamline business processes, and maintain training resources. Help drive continuous improvement by testing new tools and iterating on availability, security, and ease of use for internal teams and partners.

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FursaFursa
Wise
Wise
3 days ago

IPM Technical Operations Technician - UT Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the setup, upkeep, and updates of Wise’s internal service onboarding stack, ensuring platforms like Okta, SailPoint, Slack, Google Workspace, and Atlassian work together reliably. Triage and resolve technical configuration and integration issues, implement automation to streamline business processes, and maintain training resources. Help drive continuous improvement by testing new tools and iterating on availability, security, and ease of use for internal teams and partners.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Manage technical aspects of service onboarding, upkeep, and updates for core platforms (Okta, SailPoint, Slack, Google Workspace, Atlassian).
  • •Troubleshoot and streamline configuration and integration issues, ensuring configurations stay up to date.
  • •Lead automation of business processes, assess performance, and advocate for improvements.
  • •Provide reliable troubleshooting and quick resolutions to minimize business disruption.
  • •Conduct foundational training sessions and maintain a comprehensive database of training resources.

Pay and Benefits

Salary: BRL 6,550 - 9,250 monthly
Equity and Bonus:Equity
Perks:RsusLearning BudgetHealth InsuranceDentalLife InsurancePaid LeaveParental LeaveSabbaticalMeal VouchersCommuter BenefitsGym Membership

Key Requirements

  • •Degree in IT or related field, or relevant technical certification, or equivalent experience.
  • •4+ years of experience turning non-technical problems into smart technical solutions.
  • •Ability to work autonomously as a self-starter.
  • •Stellar customer service and communication skills.
  • •Proficiency diagnosing and resolving issues described from non-technical inputs, using tools such as Okta, SailPoint, Atlassian, Google Workspace, and Slack.
Experience:4+ yearsFinancial_services
Skills:Customer serviceCommunicationProblem-solvingAutonomy
Languages:English
Tech Stack:OktaSailpointSlackGoogle WorkspaceAtlassianJiraConfluenceAutomationIntegrationsSLAs

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor